Marissa Radzinowicz
Server
Chestnutridge,MO
Summary
Has a positive attitude and strives for customer satisfaction. Communicates effectively with co-workers and customers. Collaborates with others to meet deadlines and goals. Experienced, detail oriented cleaner of houses, clinics, offices, cabins and condos.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Server
Top of the Rock, Big Cedar Lodge
06.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server Assistant
Top of the Rock, Big Cedar Lodge
05.2023 - Current
- Delivered customer orders promptly and with attention to accuracy and satisfaction. Checking if guests need anything to enhance there meal and then retrieving or communicating to the server what the guest needs.
- Assisted with dining room set up prior to and after service period.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Assisted servers in meeting customers needs by refilling drinks, providing condiments, and addressing any concerns.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Bolstered team morale and reduced server workload by efficiently managing dish restocking and silverware polishing tasks.
- Helps host stand greeted customers, bring guests to table and provided menus upon arrival to dining room.
Airbnb Cleaner
Self-Employed
01.2021 - Current
- I work alongside other cleaners to clean 4 condos so that they are up to the condo owners and customers expectations for cleanliness.
- Responsible for making beds, dusting, sweeping and mopping.
Commercial and Residential Cleaner
Self Employed
01.2017 - 01.2021
- Cleaned 5 Essentia clinics, an Essentia Office building and an Oral Surgeon's office
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Resort Worker
Tri-Birches Resort
01.2003 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process and accepted payment at check-out.
- Worked with customers to understand needs and provide excellent service.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Cleaned resort cabins in a detailed oriented manner to customer's satisfaction.
Bank Teller
First National Bank North
01.2013 - 01.2015
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Counted and packaged currency and coins.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
High School Diploma -
Minnesota Virtual High School
Minneapolis 09.2010 - 01.2014
Skills
Self-Motivated
Teamwork and Collaboration
Deep Cleaning Skills
Timeline
Server
Top of the Rock, Big Cedar Lodge
06.2024 - Current
Server Assistant
Top of the Rock, Big Cedar Lodge
05.2023 - Current
Airbnb Cleaner
Self-Employed
01.2021 - Current
Commercial and Residential Cleaner
Self Employed
01.2017 - 01.2021
Bank Teller
First National Bank North
01.2013 - 01.2015
High School Diploma -
Minnesota Virtual High School
09.2010 - 01.2014
Resort Worker
Tri-Birches Resort
01.2003 - 01.2021