Marissa Ramirez
Summary
Dedicated and results-oriented professional with over 16 years of experience in providing exceptional customer service. Proven track record of resolving issues efficiently and ensuring customer satisfaction. Skilled in effectively communicating with clients to understand their needs and provide appropriate solutions. Possesses strong interpersonal skills and the ability to work collaboratively in fast-paced environments. Seeking to leverage expertise in customer service to contribute to a dynamic team and drive positive outcomes for clients.
Overview
16
16
years of professional experience
Work History
Customer Service Agent
Menzies Aviation LAX
03.2019 - Current
- Iberia airlines: Operations/Checking Agent /Baggage:
- Help passengers with their checking procedures.
-Help passengers with their luggage reports if luggage don't make it to final destination
-Operations: prepared flight plan/fuel/cargo, assist commander/pilots and crew members with all their requests before the flight.
Customer Services Representative
Fred Loya Insurance
02.2021 - 05.2021
- State certified agent to sell vehicle insurance
- Help customers with insurance, answer their questions regarding insurance
- Office environment and experience.
Customer Service Agent
Pacific Aviation
03.2019 - 04.2020
- Interjet Airlines: Assist passengers with Ticketing and Baggage.
Customer Service Agent
Eulen America LAX
03.2018 - 03.2019
- Iberia Airline: Help passengers with their reservations and tickets for a safe flight
- Plus help passengers with their luggage.
CUSTOMER SERVICE
HMS HOST LAX
10.2008 - 03.2019
- Cashier: Help passengers at lax have their food ready at a reasonable time before catching their flights.
Mailroom
Inglewood Unified School District
05.2008 - 08.2008
- Organizing the outgoing and incoming mail for the different departments in the district.
Education
Molecular and Cell Biology Degree -
California State University, Dominguez Hills
05.2015
High School Diploma -
Lennox Mathematics Science And Technology Academy
Inglewood, CA06.2008
Skills
- Microsoft Office
- Computer Networking
- Amadeus/Ticketing
- Web Development- HTML
- Exceptional customer service
- Problem-solving and conflict resolution
- Effective communication
- Client relationship management
- Team collaboration
- Adaptability and flexibility
- Time management
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Customer Services Representative
Fred Loya Insurance
02.2021 - 05.2021
Customer Service Agent
Menzies Aviation LAX
03.2019 - Current
Customer Service Agent
Pacific Aviation
03.2019 - 04.2020
Customer Service Agent
Eulen America LAX
03.2018 - 03.2019
CUSTOMER SERVICE
HMS HOST LAX
10.2008 - 03.2019
Mailroom
Inglewood Unified School District
05.2008 - 08.2008
Molecular and Cell Biology Degree -
California State University, Dominguez Hills
High School Diploma -
Lennox Mathematics Science And Technology Academy
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