Marissa Ramirez- Murillo

- Daily Monitoring

- UL testing- Test results distribution

- Price Tracker

- Collection List

- Compliance Engine

- COI for New Inspections

- Credit accounts ( Great Planes)

- PG&E Substation Battery review

- MO'S

• Safely perform otoscopy , take impressions and complete screening audiometry.
• Processing hearing aid orders for patients.
• Hearing test on newborns
• Scheduling of patient appointments
• Maintenance Of office and test equipment

• Responsible for daily activity such as keeping and maintenance of logs, summaries, schedules and trend reports.
• Ensure department quality objectives are met daily.
• Make outbound and take inbound calls
• Available to answer questions and train activations reps to ensure the highest level of quality customer service is provided to each new client.
• Non Profit Credit Counseling
• Positions: Senior Activation Representative and Customer Service Representative

• Answering telephone call inquiries and promoting organizations services.
• Ensure quotas for service volume and timeliness are met
• Perform additional duties as assigned
• Take inbound calls from clients who need their account to be verified or counseled.
• Completing budget analysis for all counseled clients.
• Setting appointments for counseling sessions.
• Calling daily appointments
• Be professional and responsible in assistance to all clients verification needs.
• Data entry
• Submit proposals to creditors working with creditors directly
• Retentions
• Proposal reports
• Non Profit Credit Counseling

• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Meet daily quality objectives
• Submit 60 or more applications to DOE of Educations for clients consolidation each day
• Take over flow incoming calls
• Make outbound calls and inform clients of account status.
• Received retention and escalated calls from CS floor
• Process clients proof of income and any necessary documentation to servicer
• Data entry
• Summit forbearance and deferment on clients account for consolidation.
• Non Profit Credit Counseling