Marissa Ramos
Merrillville,US
Summary
Reliable and motivated individual with strong communication, time management, and computer skills. Known for a detail-oriented approach, excellent customer service, and a drive to meet goals through problem-solving and analytical thinking.
Overview
8
8
years of professional experience
Work History
Sales Associate
Sam's Club
Merrillville, IN
08.2018 - Current
- Promoted store credit cards and customer loyalty programs, increasing customer retention and repeat business.
- Utilized active listening techniques to identify customer needs and provided appropriate solutions.
- Provided detailed information on products, prices, and availability to assist customers in making informed decisions.
- Operated cash register and POS, efficiently processing purchases, refunds, and exchanges.
- Maintained a clean and organized work area to ensure efficiency.
Sales Associate
Bed Bath & Beyond
Merrillville, IN
03.2018 - 05.2018
- Established a positive rapport with customers by delivering friendly, personalized service.
- Developed in-depth product knowledge to effectively communicate features and benefits, enhancing customer decision-making.
- Encouraged additional purchases by suggesting relevant items tailored to customer needs.
- Maintained merchandising standards by ensuring store was stocked and products were properly faced, contributing to an organized shopping experience.
- Performed cash register operations accurately according to company guidelines.
Education
Bachelor of Arts - General Studies
Indiana University Northwest
Gary, IN, US05-2023
High School Diploma -
Merrillville High School
Merrillville, IN, US05-2018
Skills
- Customer Service
- Conflict Resolution
- Multitasking
- Reading Comprehension Skills
- Complex Problem-Solving
- Teamwork and Collaboration
- Listening Skills
- Time Management
Timeline
Sales Associate
Sam's Club
08.2018 - Current
Sales Associate
Bed Bath & Beyond
03.2018 - 05.2018
Bachelor of Arts - General Studies
Indiana University Northwest
High School Diploma -
Merrillville High School