Marissa Reynolds
Colorado Springs,CO
Summary
Detail-oriented Intake Specialist with expertise in ICD-10 coding and patient care. Proven skills in communication and time management drive efficient processing of medical orders and authorizations. Committed to enhancing patient experiences and delivering high-quality service. Ready to contribute effectively to team objectives and support organizational success.
Overview
22
22
years of professional experience
Work History
Intake Specialist
AeroCare Holdings, Inc
Colorado Springs, CO
06.2021 - Current
- Obtained prior authorizations for durable medical equipment, ensuring timely access for patients.
- Processed orders for oxygen and durable medical equipment, facilitating efficient patient service.
- Assisted patients with insurance inquiries regarding coverage for medical services, enhancing understanding of benefits.
- Answer calls, Data Entry, Upload Documents to EMR.
Legal Assistant
The Law Office of Diane Bross
Colorado Springs, CO
11.2020 - 05.2021
- Ordered and processed medical records to support case preparation
- Managed medical records inbox and faxes to streamline communication
- Handled invoice payments to ensure timely reimbursement for services
- Completed Filings and Intakes
Customer Service Representative (CSR)
Summit Respiratory
01.2019 - 11.2020
- Managed incoming calls, providing assistance to clients and addressing their inquiries
- Managed front desk operations, collected copays to facilitate patient transactions
- Processed overnight oximetry orders to ensure timely delivery of critical patient data
- Performed tank exchange for inventory management
- Filed inbox documents
Concierge
The Retreat at Sunny Vista
12.2017 - 09.2018
- Greeted and assisted guests at reception to enhance their experience
- Answered incoming phone calls to provide timely information and support
- Managed new hire documentation to streamline onboarding process
- Data Entry
Bartender
Fraternal Order of Eagles
07.2016 - 12.2017
- Served customers and managed bar operations to create a welcoming environment and enhance guest experience
- Opened and closed bar, ensuring readiness for service and compliance with regulations
- Scheduled employees to optimize coverage during peak hours and maintain service quality
Esthetician
Lu Lu Esthetics
04.2015 - 02.2016
- Administered facials to improve skin health
- Conducted microdermabrasion and chemical peels to exfoliate skin
- Applied body treatments to rejuvenate skin
- Provided waxing treatments for smooth skin
Medical Assistant and Esthetic Certificates
International Salon and Spa Academy
01.2014 - 12.2014
Dietary Aide
Cheyenne Place Retirement Community
10.2013 - 07.2014
- Served meals to residents, enhancing their dining experience in communal setting
- Assisted with meal preparation to support timely service for residents
- Set up and cleaned meal area to ensure a welcoming dining environment
- Wash and put away dishes
Scheduler
Associates in Gastroenterology
Colorado Springs, Colorado
10.2012 - 04.2013
- Scheduled and cancelled appointments to optimize daily calendar management
- Answered 80-100 phone calls daily to provide timely assistance to clients
- Executed data entry for accurate record-keeping and information tracking
Referral Specialist
Peak Vista Community Health Center
11.2007 - 11.2011
- Processed referrals for patients based on their care plan and provider referrals.
- Processed referrals to ensure patients accessed appropriate services within and outside Peak Vista.
- Responsible for keeping track of appointment status for our Nephrology patients who were on the CICP/CHC program. As well as many other duties.
- Collected prepays from patients for various medical specialties at Peak Vista.
Medical Assistant
WSI Staffing
07.2007 - 11.2007
- Administered injections and immunizations.
- Recorded patients' vital signs in medical records.
- Prepared and escorted patients to examination rooms.
- Conducted tests for PKU and bilirubin levels in newborns.
- Assisted Physicians in small procedures.
Office Clerk
Colorado Computer Services
01.2007 - 05.2007
- Opened store daily, organized setup for customer service.
- Customer Service.
- Inventory, Stocking Supplies.
- Managed cash drawer counting process, ensuring accurate financial reporting.
- Closed store, performed end-of-day reconciliation and ensured security.
Medical Assistant
Kids Are Great Pediatrics
12.2004 - 08.2006
- Administered injections and immunizations.
- Obtained vital signs and performed urinalysis to deliver essential health information for patient assessments.
- Coordinated patient appointments, ensuring optimal scheduling to enhance patient flow.
- Streamlined paperwork organization and filing to support effective record-keeping and accessibility.
Medical Assistant Certification
Pima Medical Institute
01.2004 - 12.2004
Externship
Peak Vista Community Health Center
07.2004 - 08.2004
Education
Esthetic License
International Salon And Spa Academy
Colorado Springs, CO12-2014
Medical Assistant Certification -
Pima Medical Institute
12-2004
High School Diploma -
Discovery High School
12-2002
Skills
- Patient Care
- ICD-10
- ICD-9
- EMR systems
- Communication skills
- Time management
- Makeup Application
- Dermabrasion
- Body Waxing
- Injection administration
- Meal Preparation
Timeline
Intake Specialist
AeroCare Holdings, Inc
06.2021 - Current
Legal Assistant
The Law Office of Diane Bross
11.2020 - 05.2021
Customer Service Representative (CSR)
Summit Respiratory
01.2019 - 11.2020
Concierge
The Retreat at Sunny Vista
12.2017 - 09.2018
Bartender
Fraternal Order of Eagles
07.2016 - 12.2017
Esthetician
Lu Lu Esthetics
04.2015 - 02.2016
Medical Assistant and Esthetic Certificates
International Salon and Spa Academy
01.2014 - 12.2014
Dietary Aide
Cheyenne Place Retirement Community
10.2013 - 07.2014
Scheduler
Associates in Gastroenterology
10.2012 - 04.2013
Referral Specialist
Peak Vista Community Health Center
11.2007 - 11.2011
Medical Assistant
WSI Staffing
07.2007 - 11.2007
Office Clerk
Colorado Computer Services
01.2007 - 05.2007
Medical Assistant
Kids Are Great Pediatrics
12.2004 - 08.2006
Externship
Peak Vista Community Health Center
07.2004 - 08.2004
Medical Assistant Certification
Pima Medical Institute
01.2004 - 12.2004
Esthetic License
International Salon And Spa Academy
Medical Assistant Certification -
Pima Medical Institute
High School Diploma -
Discovery High School