Marissa Robbins
Dickeyville,WI
Summary
Dynamic professional with a strong background in customer service at Royal Bank, excelling in problem resolution and active listening. Proven ability to enhance customer satisfaction and streamline operations. Skilled in documentation and data entry, with a commitment to fostering positive relationships and ensuring compliance in high-pressure environments.
Experienced emergency medical professional prepared for high-stakes environments. Skilled in patient assessment, advanced life support, and emergency response. Strong focus on team collaboration and adaptability to changing needs. Known for reliability and achieving results under pressure.
Dependable Athletic Trainer effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Royal Bank
Dickeyville, WI
11.2016 - Current
- Assisted customers with inquiries, providing accurate information and timely resolutions.
- Managed customer accounts, ensuring data accuracy and compliance with banking regulations.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Resolved complex customer issues through effective problem-solving and conflict resolution skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Advanced Emergency Medical Technician
Dickeyville Rescue Squad Inc
Dickeyville, WI
01.2023 - Current
- Administered advanced life support procedures during emergency medical calls.
- Managed patient assessment and triage in high-pressure situations.
- Collaborated with healthcare teams to ensure effective patient transport and care continuity.
- Developed training programs for new EMTs, enhancing team performance and service delivery.
Head Athletic Trainer
Clarke University
Dubuque, IA
09.2010 - 05.2021
- Developed and implemented comprehensive injury prevention programs for student-athletes.
- Supervised day-to-day operations of athletic training facilities and staff.
- Collaborated with coaches to design sport-specific rehabilitation protocols.
- Managed medical records and documentation for compliance with NIAA regulations.
- Conducted assessments and evaluations to determine athletes' readiness for competition.
- Established partnerships with local healthcare providers to enhance athlete care services.
- Conducted thorough assessments of athletes'' injuries, determining appropriate treatment plans for accelerated healing processes.
- Educated coaching staff on injury prevention techniques, promoting a culture of safety throughout athletic programs.
- Maintained accurate documentation of all injuries and treatments, ensuring compliance with governing bodies'' regulations and guidelines.
- Organized annual concussion screenings for student-athletes in collaboration with local healthcare providers.
- Managed inventory of athletic training supplies, ensuring availability of necessary equipment for treatments and practices.
- Provided ongoing mentorship and guidance to assistant athletic trainers, fostering an environment of professional growth and skill development.
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice, or while exercising.
Graduate Intern
University of Wisconsin La Crosse
La Crosse, WI
08.2008 - 05.2010
- Assisted in developing and implementing injury prevention programs for student-athletes.
- Provided support during athletic events, ensuring immediate care for injuries.
- Maintained accurate records of athlete assessments and treatment protocols.
- Educated athletes on proper techniques to enhance performance and reduce injury risk.
- Conducted evaluations of athlete health and readiness for participation in sports activities.
- Assisted with the coordination of sports medicine services for special events, supporting comprehensive athletic care during tournaments and championships.
Education
High School Diploma -
Luverne High School
Luverne, MNMaster of Science - Human Performance
University of Wisconsin, La Crosse
La Crosse, WI12-2009
Bachelor of Science - Athletic Training
Minnesota State University Moorhead
Moorhead, MN05-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Documentation
- Recordkeeping strengths
Certification
- Licensed EMT- July 2023
- Licensed AEMT - July 2024-Present
- ATC, May 2008-Present
Timeline
Advanced Emergency Medical Technician
Dickeyville Rescue Squad Inc
01.2023 - Current
Customer Service Representative
Royal Bank
11.2016 - Current
Head Athletic Trainer
Clarke University
09.2010 - 05.2021
Graduate Intern
University of Wisconsin La Crosse
08.2008 - 05.2010
High School Diploma -
Luverne High School
Master of Science - Human Performance
University of Wisconsin, La Crosse
Bachelor of Science - Athletic Training
Minnesota State University Moorhead