Marissa Sainz
Paramount,CA
Summary
Dynamic professional with a proven track record in enhancing customer experiences and streamlining operations, notably at Anheuser-Busch. Excelled in leadership and problem-solving, achieving efficient team collaboration and guest engagement. Skilled in using POS systems and implementing promotional strategies, significantly improving service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Merchandiser
Anheuser-Busch
06.2022 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Back of House Team Member
Turquoise Restaurant
02.2022 - 06.2022
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
Customer Experience Advisor
Classic Parking Inc.
09.2021 - 12.2021
- Ensure customers understood the parking instructions given to them
- Charged parking at different events and locations
- Collaborated with cross-functional teams to improve overall customer experience across various touchpoints.
Server
Porto's Bakery And Cafe
06.2021 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Quality Seafood Inc
06.2020 - 06.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Criminal Justice
Cerritos College
Norwalk, CAHigh School Diploma -
Downey High School
Downey, CA05-2021
Skills
- Communication
- Problem solving
- Leadership
- Active listener
- Guest Engagement
Timeline
Merchandiser
Anheuser-Busch
06.2022 - Current
Back of House Team Member
Turquoise Restaurant
02.2022 - 06.2022
Customer Experience Advisor
Classic Parking Inc.
09.2021 - 12.2021
Server
Porto's Bakery And Cafe
06.2021 - 10.2021
Server
Quality Seafood Inc
06.2020 - 06.2021
Criminal Justice
Cerritos College
High School Diploma -
Downey High School
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