Marissa Sanchez
Garland
Summary
To obtain a position where I can maximize and improve my experience, professional skills, quality assurance, program development, training and customer service.
Highly skilled Chat Agent with relevant background in handling customer inquiries, troubleshooting technical issues, and providing product support. Possess strong communication skills, problem-solving abilities and knowledge of CRM software. Notable for improving customer satisfaction rates and contributing to team success through hard work and adaptability.
Resourceful Chat Agent known for high productivity and efficient task completion. Specialize in customer support, problem-solving, and multitasking under pressure. Excel in communication, empathy, and patience, ensuring positive experiences for all clients.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
17
17
years of professional experience
Work History
Home Solutions Associate L Chat Agent
Nation Star Mortgage NSM
Lewisville
06.2021 - Current
- Escrow Accounts
- Loss mitigation inquiries
- Emailing Documents Per Customer Request
- property Tax,Insurance Inquiries
- Pay Off Requests
- Escrow Analysis Inquiries
- Manage 3 Cats at a Time
Administrative Assistant
Bright Home Health Care
Carrollton
10.2014 - 08.2019
- Answering Phone Calls Greet Visitors and responding to emails or fax inquiries
- Manage mail and client traffic
- Draft correspondence for office staff including director of nursing
- Assist with new employment applications
- Answering employees scheduling questions payroll
- Input of new client personal information
- Insurance verification
Office Manager
Texas Eye Clinic
Garland
06.2008 - 06.2013
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Ensured compliance with applicable laws regarding employment practices.
- Supervised staff members, organized schedules and delegated tasks.
Education
High School -
Potosinos Ilustres
México 🇲🇽 06-1996
Skills
- Accurate
- Efficient
- Detail-oriented
- Strong team player
- Strong written communication skills
- Strong oral communication skills
- Ability to work efficiently without supervision
- Ability to efficiently manage multiple tasks
- Ability to read English
- Ability to write English
- Ability to read Spanish
- Ability to write Spanish
- Arithmetic skills
- Accuracy
- Attention to detail
- First aid certified
- CPR certified
- Word
- Excel
- Windows
- Loss mitigation
- Customer documentation
- Client communication
- Problem solving
- Information verification
- Call center experience
- Language fluency
- Quick typing
- Refunds processing
- Teamwork and collaboration
- Escrow account management
- Insurance inquiries
- Office administration
- Compliance assurance
- Time management
- Team collaboration
- Schedule organization
- Effective communication
- Independent Decision-making
- CRM software usage
References
Available upon request
Timeline
Home Solutions Associate L Chat Agent
Nation Star Mortgage NSM
06.2021 - Current
Administrative Assistant
Bright Home Health Care
10.2014 - 08.2019
Office Manager
Texas Eye Clinic
06.2008 - 06.2013
High School -
Potosinos Ilustres