Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Marissa Smith

Healthcare
Walnutport,PA

Summary

Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and a hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Radiology Support Tech Aide

Lehigh Valley Health Network
07.2023 - Current
  • Confirms physician orders are complete and includes signature, ordered study, reason for test and obtains missing information prior to treatment.
  • Provides care to and related activities for patients using a patient/family centered approach and in accordance with established policies in accordance with established policies and procedures.
  • Employs astute observational skills and properly communicates findings, changes, or problems to RN or Technologist.
  • Uses effective and appropriate verbal and non-verbal communication styles with patients, significant others, visitors, staff, and professional colleagues.
  • Demonstrates team building skills by participating in the orientation of new staff, as assigned.
  • Maintains accurate information in the database; performs all clerical/computer functions to support patient care.
  • Performs registrations, as required.
  • Ensures the safety and efficiency of movement and transportation of patients within and to and from departments.
  • Confirms levels of supplies and equipment to meet requirements for patient care and/or specific departments.
  • Assumes responsibility for cleanliness and sanitation of the immediate work area and maintains orderliness.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Patient Transporter

Lehigh Valley Health Network
07.2022 - 07.2023
  • Customer Service; transport patients from ER to rooms and testing sites, escorting patients out of the facility to vehicle upon checkout
  • Assists nursing staff with bed to litter transfers and vice versa
  • Transports deceased patients to morgue and transfers over to cold storage
  • Communicates via Rover communication device for assigned jobs and coordinating jobs with coordinator
  • Familiar with the Epic system
  • Keep up with TLC for mandatory education requirements
  • Certified in Code Orange training
  • CPR certified through LVHN since July 2023
  • Escorts family members from ER to patient's rooms
  • Communicates with the nursing staff regarding the patient's physical and mental wellbeing upon doing the transfer
  • Locate and retrieve necessary equipment to keep transport running efficiently.

BOPIC

BJs Wholesale Club
10.2021 - 07.2022

● Followed customers' instructions closely to avoid errors.

● Answering phone calls.

● Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.

● Helped customers with necessary refunds.

● Help assist customers with curbside orders.

Weis Markets

06.2021 - 10.2021

● Followed customers' instructions closely to avoid errors.

● In charge of opening or closing seafood department.

● Phone orders.

● Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.

Shipt Shopper

Shipt
05.2020 - 06.2021
  • Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings
  • Worked professionally with personnel in different stores to consistently meet customers' needs
  • Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
  • Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes.

Cashier/Sandwich Artist

Topstar Express
01.2017 - 06.2020
  • In charge of opening up store
  • Prepped food and organized food to open
  • Customer service and orders
  • Cashier
  • Phone orders
  • Clean up
  • Did inventory, sent order, checked order on delivery.

Extended Care Teacher

Moravian Academy Lower School
10.2017 - 03.2020
  • In charge of caring for primer to 5th-grade students during after-school extended care
  • Assist students with homework
  • Supervise playtime and execute proper incident reports for any issues that occur
  • Release children to appropriate adults and complete proper documentation to verify.

Food Supervisor

Dorney Park and Wildwater Kingdom
04.2016 - 11.2016
  • Overseeing 30+ employees
  • Overseeing money transactions and checking the register
  • Worked with guests and handled conflicts
  • Conducted new member training and coaching employees on areas of opportunity
  • Assist associates with everyday customer service.

Sales Associate

Boscov's
12.2015 - 04.2016
  • Customer service
  • Cashier
  • Floor associate/stock person

Food Associate

Dorney Park and Wildwater Kingdom
05.2015 - 11.2015
  • Replenished food items to keep adequate stocks for food preparation demands
  • Served food to customers, maintained guest satisfaction, and addressed customers' needs
  • Assisted with opening procedures by setting up kitchen workstations and equipment
  • Processed cash register transactions by inputting product costs and giving back change
  • Count money in cash drawers at the start of each shift and balanced drawer at the end of each shift.

Dietary Aide

Genesis Healthcare Center
04.2013 - 04.2015
  • Set up residential dining area for dietary needs
  • Served dinner to residents
  • Cleaned up the dining hall
  • Dishwashing and cleaning up the kitchen area
  • Phone orders and delivery.

Education

Currently in College - Healthcare Office Coordinator

Northampton Community College
Bethlehem, PA
06.2024

Associates Degree - Business Administration

McCann School of Business and Technology
Allentown, PA
10.2016

Skills

  • Customer relations
  • Serve customers
  • Flexible
  • Hard worker
  • Willing to learn
  • Appointment Coordination
  • Patient
  • Reliability and punctuality
  • Dedicated Team Player

Certification

BLS CPR Certified 07/18/2023

Timeline

Radiology Support Tech Aide

Lehigh Valley Health Network
07.2023 - Current

Patient Transporter

Lehigh Valley Health Network
07.2022 - 07.2023

BOPIC

BJs Wholesale Club
10.2021 - 07.2022

Weis Markets

06.2021 - 10.2021

Shipt Shopper

Shipt
05.2020 - 06.2021

Extended Care Teacher

Moravian Academy Lower School
10.2017 - 03.2020

Cashier/Sandwich Artist

Topstar Express
01.2017 - 06.2020

Food Supervisor

Dorney Park and Wildwater Kingdom
04.2016 - 11.2016

Sales Associate

Boscov's
12.2015 - 04.2016

Food Associate

Dorney Park and Wildwater Kingdom
05.2015 - 11.2015

Dietary Aide

Genesis Healthcare Center
04.2013 - 04.2015

Currently in College - Healthcare Office Coordinator

Northampton Community College

Associates Degree - Business Administration

McCann School of Business and Technology
Marissa SmithHealthcare