Marissa Spradlin
Chillicothe,OH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
SENOR CSR
Safelite Auto Glass
COLUMBUS, OH
08.2021 - Current
- Interacted with shops and customers through Webchat.
- Answered questions about the billing
- handled escalated situations and customers
- provided payment feedback
- worked approvals for shops
Preschool Teacher
Huntington Elementary
Chillicothe , OH
08.2019 - 05.2020
- Developed professional relationships with parents, teachers, directors and therapists.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
- Organized educational materials and resources to create an engaging learning environment.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Education
Bachelor of Science - Early Childhood Education
Ohio University
Athens, OH05-2016
Skills
- Customer retention strategies
- Escalation handling
- Email management
- Documentation
- Time management
- Team collaboration
References
References available upon request.
Timeline
SENOR CSR
Safelite Auto Glass
08.2021 - Current
Preschool Teacher
Huntington Elementary
08.2019 - 05.2020
Bachelor of Science - Early Childhood Education
Ohio University
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