Marissa Stephen
Orlando
Summary
Dynamic bartender and assistant manager with proven expertise at Kitty O' Sheas Irish Pub, enhancing customer loyalty through personalized service. Excels in fast-paced environments, consistently improving workflow and guest satisfaction while training new staff on best practices. Motivated to challenge myself to achieve goals in starting a new
career path, such as Business Management. Highly organized, meticulous, and extremely quick learner with the appetite to learn as well as grow within a company.
Overview
15
15
years of professional experience
Work History
Bartender/Assistant Manager
Kitty O' Sheas Irish Pub
09.2013 - Current
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Increased repeat business by establishing rapport with regular customers through attentive service and personalized recommendations.
- Participated in promotional events and special occasions at the establishment, assisting in setup and execution to ensure successful outcomes.
Bartender Trainer
Bahama Breeze
08.2011 - 01.2014
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
Server
Hooters
08.2010 - 09.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL12-2019
Culinary
Notter School of Pastry Arts
Orlando, FL12-2011
Skills
- Cash handling
- Bar inventory
- Drink preparation
- POS operation
- Attention to detail
- Cleanliness maintenance
- Menu development
- Organization
Timeline
Bartender/Assistant Manager
Kitty O' Sheas Irish Pub
09.2013 - Current
Bartender Trainer
Bahama Breeze
08.2011 - 01.2014
Server
Hooters
08.2010 - 09.2011
Associate of Arts - General Studies
Valencia College
Culinary
Notter School of Pastry Arts
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