Summary
Overview
Work History
Education
Skills
References
Timeline
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Marissa Sumpter

10416 Hollyhead Way ,OK

Summary

Accomplished Team Lead at HTeaO, adept in coaching and cash handling, significantly increased customer satisfaction through effective mentoring and attention to detail. Demonstrated excellence in performance improvement and communication, fostering a positive work environment and ensuring high-quality standards.

Overview

2
2
years of professional experience

Work History

Team Lead

HTeaO
04.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Managing the Cash pull during close.
  • Communicate with manager and owner of the store wether positive or negative to make sure the store is operating smoothly.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Increased customer satisfaction by ensuring timely completion of order to high-quality standards.

Education

High School Diploma -

Mustang High School
Mustang, OK
05.2026

Skills

  • Customer Focus
  • Daily workflow improvement
  • Mentoring
  • Cash Handling
  • Performance Improvement
  • Customer Satisfaction
  • Time Management
  • Attention to Detail
  • Reliability
  • Excellent Communication
  • Performance monitoring
  • Quality Control

References

Cody Russel -Store Owner              (432)559-2780


Taylor Post-Coworker                       (405)802-0447


Corbyn Smith-Coworker                   (405)655-9143


Raquel King-Family Friend               (405)760-9489


Glenda Hawkins-Family Friend        (405) 615-7917

Timeline

Team Lead

HTeaO
04.2022 - Current

High School Diploma -

Mustang High School

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Marissa Sumpter