Marissa Taylor
Pepperell,MA
Summary
Logical and detail-focused professional with experience in guest services, leasing, and sales. Proven ability to promote long-term customer loyalty through superior service and attention to detail. Skilled in managing transactions, records, and software systems. Strong problem-solving abilities and tenacious approach to maximizing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Manager
Brady Sullivan
Merrimack, NH
10.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
Leasing Consultant
John Flatley Co
Nashua, NH
10.2022 - 10.2024
- Pre-screen applicants for leases and negotiate lease terms with leasing companies
- Achieve average monthly sales of $1500 in commission; earn $100 in commissions per lease
- Utilize Yardi software for resident information, service requests, and reporting
- Handle renewals and lease transfers
Leasing Consultant
Aspen Regency
Billerica, MA
04.2021 - 05.2022
- Utilized Yardi software to access resident information and create service requests
- Generated daily reports of available units using Yardi
- Developed knowledge of fair housing and affordable housing laws
- Implemented improved system for maintaining, inspecting, and staging model and market-ready units
- Matched residents with properties based on needs, wants, and budget
- Completed move-in paperwork and leasing packages
- Followed up with prospects daily to secure leases and build relationships
- Processed applications quickly and efficiently to drive rentals
- Coordinated with team to achieve leasing goals
Front Desk Agent
Sonesta Hotels
Burlington, MA
01.2021 - 04.2021
- Responded to customer inquiries via phone, email, and in-person
- Processed guest arrivals and departures daily
- Provided information on local attractions and restaurants
- Created maintenance work orders
- Managed room assignments and special requests
Front Desk Agent
IHG Hotels & Resorts
Burlington, MA
04.2019 - 01.2021
- Assisted with ownership transition from IHG to Sonesta
- Utilized Opera Hospitality Management Software
- Created daily work logs
- Responded to online, phone, and email inquiries
- Provided information on local attractions and restaurants
- Managed room assignments and special requests
Sales Associate
Macy's
Nashua, NH
04.2015 - 11.2019
- Arranged merchandise with signage and displays to drive sales
- Enrolled customers in Macy's Credit Card program
- Sold various products by explaining features and benefits
- Processed orders and coordinated deliveries
- Collaborated with team to achieve sales targets
Sales/Office Manager
Atlas Imperial Testing
01.2014
- prepared for audits
- Organized office and maintained records
- Contacted sales leads
- Built customer relationships
Education
Bachelor of Science - Psychology
University of Massachusetts At Lowell
Lowell, MA05-2026
Associate of Arts - Liberal Arts
Nashua Community College
Nashua, NH05.2021
High School Diploma -
St John XXIII College Prep School
Katy, TX05.2014
Skills
- Customer service
- Scheduling
- Microsoft Office
- Sales
- Organizational skills
- Yardi
- DLS
- On-site
- Quore Software
- Opera Hospitality Software
Timeline
Manager
Brady Sullivan
10.2024 - Current
Leasing Consultant
John Flatley Co
10.2022 - 10.2024
Leasing Consultant
Aspen Regency
04.2021 - 05.2022
Front Desk Agent
Sonesta Hotels
01.2021 - 04.2021
Front Desk Agent
IHG Hotels & Resorts
04.2019 - 01.2021
Sales Associate
Macy's
04.2015 - 11.2019
Sales/Office Manager
Atlas Imperial Testing
01.2014
Bachelor of Science - Psychology
University of Massachusetts At Lowell
Associate of Arts - Liberal Arts
Nashua Community College
High School Diploma -
St John XXIII College Prep School
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