Marissa Tose
Columbus,OH
Summary
Experienced Manager in every position of food se
Experienced FOH Manager excelling in guest relations, conflict resolution, and policy enforcement. Proven ability to foster teamwork and enhance communication, ensuring high service standards and guest satisfaction.
Overview
6
6
years of professional experience
Work History
FOH Manager
Buffalo Wild Wings - Grandview
Columbus, OH
08.2023 - Current
- Supervised front-of-house operations, ensuring high service standards and guest satisfaction.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory management processes to optimize supply chain efficiency.
- Coordinated team schedules to align staffing levels with peak service times.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Kitchen Manager
Buffalo Wild Wings - Grandview
Columbus, OH
08.2022 - 04.2023
- Supervised kitchen staff, ensuring efficient workflow and adherence to safety standards.
- Trained new employees on food preparation techniques and kitchen equipment operation.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Developed weekly schedules, optimizing labor resources to meet peak service demands.
- Ensured staff was ready at all times for health inspections, EcoSure audits, and QSC Audits
Shift Lead
Buffalo Wild Wings - Grandview
Columbus, OH
07.2021 - 08.2022
- Supervised team performance to ensure efficient service delivery during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory levels, coordinating supply orders to minimize shortages.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Monitored food safety compliance, ensuring adherence to health regulations and standards.
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
Line Cook
Buffalo Wild Wings - Grandview
Columbus, OH
05.2021 - 08.2021
- Prepared high-quality food items according to standardized recipes and operational procedures.
- Maintained cleanliness and organization of kitchen workspace, adhering to safety regulations.
- Assisted in training new staff on food preparation techniques and equipment usage.
- Collaborated with team members to ensure timely service during peak hours.
- Operated kitchen equipment efficiently, including fryers, grills, and ovens.
Cashier
Buffalo Wild Wings - Grandview
Columbus, OH
08.2020 - 05.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new team members on cash handling procedures and customer interaction techniques.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Grandview Heights High School
Grandview Heights, OHSkills
- Scheduling staff
- Reliable and responsible
- Complaint handling
- Guest relations
- Point of sale systems
- Policy enforcement
- Conflict resolution
- Training and mentoring
- Team building
- Hiring
- Health department inspections
Timeline
FOH Manager
Buffalo Wild Wings - Grandview
08.2023 - Current
Kitchen Manager
Buffalo Wild Wings - Grandview
08.2022 - 04.2023
Shift Lead
Buffalo Wild Wings - Grandview
07.2021 - 08.2022
Line Cook
Buffalo Wild Wings - Grandview
05.2021 - 08.2021
Cashier
Buffalo Wild Wings - Grandview
08.2020 - 05.2021
High School Diploma -
Grandview Heights High School