Marissa Trevino
Cartersville,GA
Summary
Dynamic and dedicated hospitality professional with extensive experience at El Charrito and El Charro Mexican Grill. Expert in customer service and strong multitasking, consistently delivering exceptional guest experiences. Proven ability to build loyal clientele and support team collaboration, while maintaining high standards in a fast-paced environment. Proficient in POS system operations.
Overview
6
6
years of professional experience
Work History
Waitress
El Charrito Mexican Grill
Cartersville, GA
06.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Demonstrated strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and cooperation during shifts.
- Built a bond with regular customers through friendly interactions and attentiveness to their preferences.
Bartender
El Charro Mexican Grill
Cartersville, GA
01.2019 - 03.2023
- Served high customer volumes during special events, nights, weekends.
- Performed opening and closing duties, printing, setting up for incoming shift, and occasionally taking inventory for managers to remind what is missing.
- Ensuring preparedness for each shift.
- Maintained a clean and organized workspace.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
Cartersville High School
Cartersville05.2013
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Memory retention
- Reliability and punctuality
- Point of sale (POS) system operations
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Waitress
El Charrito Mexican Grill
06.2023 - Current
Bartender
El Charro Mexican Grill
01.2019 - 03.2023
Cartersville High School