Marissa Vella
Romulus ,MI
Summary
Conscientious Healthcare professional offering over 6 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Marriott
30559 Flynn Rd
03.2019 - Current
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Booked appointments, accepted payments and answered guest questions.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Enhanced membership sales by providing excellent customer service and staff management
- Efficiently handled all problems through resolution, boosting customer satisfaction rates by [75]%
Lead Registered Medical Assistant
Henry Ford Wyandotte Hospital
2333 Biddle Wyandotte MI
09.2017 - Current
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
Medical Assistant/medical Scribe
Birmingham Royal Oak Medical Group Urgent Care
Royal Oak, MI
03.2014 - 03.2017
- Accompanied physicians through day in fast-paced, stressful environments.
- Charted over 100+ patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Used Athena EMR to input information into computerized patient record system.
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts
- Accompanied physicians through day in fast-paced, stressful environments
- Responded to patient inquiries to provide information and resolve issues and concerns
- Gathered patient charts to prepare for upcoming appointments and maintain organization
Education
Bachelor of Arts - Health Administration
The University of Arizona Global Campus
Chandler, AZ01.2025
Certification - Medical Assisting
Ross Medical Education Center
Madison Heights, MI05.2016
High School Diploma -
Dakota High School
Macomb, MI06.2013
Skills
- Cash control
- Positive working relationships
- Local history information
- Word processing
- Guest registration
- Complaint management
- Recordkeeping abilities
- Medical office administration
- EMR / EHR
- Direct Patient Care
- CPR
- Medical billing and coding
- Medical Records Management
- Microsoft Outlook
- Customer Service
- Back Office Operations
Certification
- Registered Medical assistant , American Medical Technologists - 2017-current
- BLS Training
Timeline
Guest Services Associate
Marriott
03.2019 - Current
Lead Registered Medical Assistant
Henry Ford Wyandotte Hospital
09.2017 - Current
Medical Assistant/medical Scribe
Birmingham Royal Oak Medical Group Urgent Care
03.2014 - 03.2017
Bachelor of Arts - Health Administration
The University of Arizona Global Campus
Certification - Medical Assisting
Ross Medical Education Center
High School Diploma -
Dakota High School