Brianna Rivera
Forney,TX
Summary
Proven Guest Services Associate at Chick Fil A, adept in hospitality services and issue resolution. Excelled in enhancing guest experiences through innovative strategies, achieving significant repeat business. Demonstrated exceptional time management and listening skills, ensuring memorable service.
Developed customer service skills in fast-paced hospitality environment, focusing on delivering exceptional guest experiences. Proficient in addressing and resolving guest concerns, ensuring welcoming atmosphere. Seeking to leverage interpersonal and problem-solving skills in new field to create positive outcomes.
Overview
2
2
years of professional experience
Work History
Guest Services Associate
Chick Fil A
03.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
Education
High School Diploma -
Forney High School
Forney, TX06-2026
Skills
- Time management
- Hospitality services
- Listening skills
- Issue resolution
- Patience and composure
- Team motivation
- Cash control
Languages
English
Interests
- Volunteering in Children's church events
- I enjoy helping others and giving back to the community
- Music
- Swimming
- Volunteer Work
Timeline
Guest Services Associate
Chick Fil A
03.2023 - Current
High School Diploma -
Forney High School
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