Marissa Walden
Cedar Hill,MO
Summary
- Successful past retail training and sales manager
- Knowledgeable in multiple product lines.
- Accepts changes gracefully and is always willing to help all team members adjust during transitional periods.
- Successful at building and maintaining professional relationships.
- Fast learner, great note taker, strong retention of training materials.
Overview
14
14
years of professional experience
Work History
Vehicle Acquisition Coordinator
Enterprise Fleet Management
St Louis, MO
05.2022 - Current
- Entered vehicle data, generated reports, and produced tracking documents. Maintain on time delivery of vehicles.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment in a group setting.
- Maintain partnership and relationships with vendors, clients, and dealerships.
- Uphold delivery goals.
- Partner with other groups and departments to cultivate relationships outside of my own group and peers.
- Meet yearly goals set by my immediate supervisor.
Senior Store Manager
The Fragrance Outlet
St. Louis, MO
10.2015 - 05.2022
- Responsible for all daily operations required to run a Fragrance Outlet store. Includes, cash handling, operate POS and back office computer, daily paperwork, sales reads, correspondence with SSC, etc.
- Payroll, scheduling and budgeting
- Uphold all company expectations, budget, sph, adt, upt.
- Boosted sales by 51% in 2021 by cultivating customer rapport and delivering superior customer service.
- Assist District Manager with new store openings, hiring and training new store managers, attend corporate meetings, conduct conference and training calls for assigned district.
- Reviewed employee performance and delivered constructive feedback to improve performance.
- Planned incentive programs to maximize employee performance.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
- Managed scheduling for 5-10 employees to optimize productivity.
- Engaged professionally with District Manager, corporate partners and customers to build rapport and nurture relationships.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
Store Manager
Sunglass Hut
11.2012 - 03.2016
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Store Manager
CosmoProf
09.2012 - 11.2012
- All cash handling and banking, closing and opening store.
- Payroll and scheduling
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Worked directly with Salon owners and managers to ensure needs were met.
- Attended all trainings off sight
- Worked at other locations as needed
- Transferred products store to store
Prestige Manager
Ulta Beauty
05.2010 - 09.2012
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Finalized purchases and processed payments.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Collected payment from customers and scheduled next appointments.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Evaluated customer skin to determine unique conditions and skin type.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Assisted customers in feeling relaxed and comfortable with the process.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Offered complementary makeup consultations to individuals to promote key product lines.
- Ordered makeup materials and equipment from suppliers when inventory was running low.
- Sold products and services to maintain daily sales goal
- Taught makeup application customers.
Education
Mastery Make Up Certificate - Special Effects Make Up
Make Up Designory
Burbank, CA08.2008
High School Diploma -
Pacific High School
Pacific05.2005
Skills
- Sound judgment
- Team player
- Recruiting and hiring
- Schedule management
- Team management
- Customer retention
- Employee development
- Supervision and training
- Proficient in all technology at employer
Timeline
Vehicle Acquisition Coordinator
Enterprise Fleet Management
05.2022 - Current
Senior Store Manager
The Fragrance Outlet
10.2015 - 05.2022
Store Manager
Sunglass Hut
11.2012 - 03.2016
Store Manager
CosmoProf
09.2012 - 11.2012
Prestige Manager
Ulta Beauty
05.2010 - 09.2012
Mastery Make Up Certificate - Special Effects Make Up
Make Up Designory
High School Diploma -
Pacific High School