Marissa Watchman
Rio Rancho,NM
Summary
Dedicated team player with a passion for training and mentoring. Proven ability to improve service delivery and client satisfaction through effective communication and collaboration. Ready to utilize expertise to foster team growth and operational excellence.
Overview
14
14
years of professional experience
Work History
Cashier Assistant
Walmart
Rio Rancho, NM
01.2026 - Current
- Trained new staff on register operations and customer service best practices, fostering team development.
- Monitored inventory levels at the front end, alerting management to restock needs for optimal availability.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
- Managed returns and exchanges with focus on customer satisfaction and store policy adherence.
- Worked with floor team and managers to meet wide range of customer needs.
Manger
Alive Inc
Rio Rancho, NM
08.2015 - 10.2025
- Led interdisciplinary teams to enhance service delivery for individuals with disabilities.
- Developed and implemented operational strategies to improve client satisfaction and care quality.
- Streamlined communication processes between staff and clients, ensuring timely updates and support.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Analyzed program effectiveness, recommending adjustments to optimize resource allocation and outcomes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Help with daily personal tasks (bathing, dressing), household chores (cooking, cleaning), medication management, and transportation. And also provide emotional support and companionship.
Cashier Assistant
Sam Club
Prescott, AZ
08.2014 - 04.2015
- Assisted customers with transactions, ensuring accurate cash handling and efficient service.
- Processed returns and exchanges, adhering to store policies and enhancing customer satisfaction.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for shoppers.
- Collaborated with team members to streamline checkout processes, improving overall operational efficiency.
- Resolved customer inquiries promptly, contributing to positive shopping experiences and repeat business.
- Implemented suggestions for workflow improvements, enhancing speed and accuracy during peak hours.
- Met customer needs through polite, friendly and attentive service.
Manager
Dine Bii Association For Disabled
Kayenta, AZ
09.2012 - 07.2014
- Developed and implemented training programs for staff to enhance service delivery.
- Coordinated outreach initiatives to promote inclusivity and accessibility for disabled individuals.
- Managed daily operations, ensuring compliance with organizational policies and procedures.
- Collaborated with community partners to expand resources and support services for members.
- Facilitated team meetings to discuss objectives and improve communication among staff members.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
High School Diploma -
Monument Valley
Utah05-2000
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
- Cash handling expertise
- Reliability and punctuality
- Flexible schedule
- Critical thinking
- Professional appearance
- Relationship building
- Loyalty program promotion
- Inventory support
- Friendly and outgoing
- Verbal and written communication
- Reliable and responsible
- Cooperative attitude
- Team collaboration
- Creative thinking
Languages
English
Native or Bilingual
Timeline
Cashier Assistant
Walmart
01.2026 - Current
Manger
Alive Inc
08.2015 - 10.2025
Cashier Assistant
Sam Club
08.2014 - 04.2015
Manager
Dine Bii Association For Disabled
09.2012 - 07.2014
High School Diploma -
Monument Valley