Marissa Watts
Victoria,TX
Summary
Experienced with managing surgical schedules and coordinating with medical teams to ensure timely and efficient patient care. Utilizes strong organizational skills to handle complex scheduling demands and address any arising conflicts. Knowledge of healthcare protocols and procedures, with focus on maintaining high standards of accuracy and efficiency.
Overview
10
10
years of professional experience
Work History
Surgery Scheduling Coordinator/Technician
Victoria Eye Center
11.2021 - Current
- Scheduling surgeries for patients, for multiple surgeons and specialties.
- Use medical records software such as EMA and NextGen.
- Ensure all preoperative testing is scheduled and acquire any medical clearances that are needed.
- Counselor patient about upcoming surgery, answering any questions they may have in order to better prepare them for their procedure.
- Assist ophthalmologist in conducting testing and examination of patients.
Surgery Scheduling Coordinator/Technician
South Texas Eye Center
08.2018 - 11.2021
- Scheduling surgeries for patients, for multiple surgeons and specialties.
- Use medical records software such as EMA and NextGen.
- Ensure all preoperative testing is scheduled and acquire any medical clearances that are needed.
- Counselor patient about upcoming surgery, answering any questions they may have in order to better prepare them for their procedure.
- Assist ophthalmologist in conducting testing and examination of patients.
Customer Service Representative
VCA Animal Hospitals
04.2015 - 08.2018
- Performing clinical duties as a customer service representative: Answering the phones, welcome and check-in patients, schedule future appointments, assist with emergency circumstances, upload medical history, process payments & resolve complaints
- April 2015 - November 2017 - Corpus Christi location
- December 2017 - Current - Victoria location
Education
Business Management
Delmar Community College
Corpus Christi, TXGraduate - undefined
Tuloso-Midway High School
01.2016
Skills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
- Calendar management
- Maintaining confidentiality
- Educating patients
- Office administration
- Data entry proficiency
- Updating charts
- Patient relations
- Schedule coordination
- EHR systems expertise
- EMR updating
- Scheduling expertise
- Documentation scanning
Timeline
Surgery Scheduling Coordinator/Technician
Victoria Eye Center
11.2021 - Current
Surgery Scheduling Coordinator/Technician
South Texas Eye Center
08.2018 - 11.2021
Customer Service Representative
VCA Animal Hospitals
04.2015 - 08.2018
Graduate - undefined
Tuloso-Midway High School
Business Management
Delmar Community College
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