Marissa Williams
Philadelphia,PA
Summary
Receptionist with a focus on fostering community engagement and enhancing operational efficiency, demonstrated through the implementation of a digital check-in system and coordination of engaging activities. Over 3 years of experience in customer service and communication, adept at problem-solving and maintaining a positive atmosphere in diverse settings. Passionate about leveraging skills in appointment scheduling and attention to detail to contribute to organizational success and resident satisfaction.
Overview
2023
2023
years of professional experience
Work History
Cashier/Front End
Giants supermarket
Philadelphia, PA
01.2021 - 01.2023
- Managed cash transactions efficiently, ensuring accurate handling of funds. Provided exceptional customer service, resolving issues promptly and maintaining a positive shopping atmosphere.
- Operated point-of-sale systems with precision, minimising errors and reducing queue times. Implemented inventory management practices, contributing to stock accuracy and reduced shrinkage.
- Worked seamlessly with team members to maintain a clean, organised front-end area. Assisted in training new cashiers, fostering a supportive work environment and enhancing overall team performance.
- Consistently met and exceeded daily sales targets through upselling and cross-selling techniques. Implemented customer feedback to improve service quality, leading to increased customer satisfaction scores.
Receptionist
Rydal Park retirement home
Jenkintown, PA
2023 - 2025
- Welcomed residents and visitors at Rydal Park retirement home, fostering a warm community atmosphere.
- Managed appointments and coordinated staff communications efficiently.
- Provided compassionate assistance to residents and families at Rydal Park, addressing inquiries and concerns promptly. Facilitated seamless communication between departments.
- Introduced a digital check-in system at Rydal Park, modernising the reception area. Suggested and helped organise engaging activities for residents, boosting community involvement.
Education
High school diploma - humanities and social sciences
Penn foster career school
Scranton, PA01.2021
Skills
- Managed appointment scheduling to optimize team availability and enhance client interactions
- Cultivated customer engagement strategies to enhance brand loyalty
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Executed problem-solving strategies to identify and resolve operational challenges
- Demonstrated meticulous attention to detail in all tasks and projects
- Exhibited a consistently positive attitude to foster a collaborative work environment
- Supported quality assurance processes to maintain product standards Collaborated with teams to identify and resolve issues Assisted in testing procedures to ensure compliance with specifications
Timeline
Cashier/Front End
Giants supermarket
01.2021 - 01.2023
High school diploma - humanities and social sciences
Penn foster career school
Receptionist
Rydal Park retirement home
2023 - 2025