MARISSA WILSON

• Increased and stimulated new patient growth by supporting sales, marketing, and promotional programs.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Maintained patient data with required regulatory chart documents.
• Oversaw facilities and equipment cleanliness and safety for optimal patient protection.
• Supervised and led a team of dental hygienists and support staff of fifteen.
• Improved customer satisfaction scores by applying superior conflict resolution and problem-solving skills.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Optimized organizational systems for payment collections, deposits, and recordkeeping.
• Monitored front areas so that questions could be promptly addressed.
• Developed and implemented office management procedures to increase training team productivity and accuracy.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Sanitized trays, instruments, and surfaces for a clean dental office setting and patient safety.
• Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
• Sterilized rooms and prepped equipment and instruments for ten procedures daily.
• Helped patients complete necessary medical forms and documentation.
• Scheduled, rescheduled, and canceled appointments for dental patients.

• Greeted over 50 patients a day over phone with the outmost customer service
• New patients are walked around entire office to showing them the operatories and certain location throughout the office
• Check out patients at the end of their appointments, they are always asked on how their appointment went, giving the patients a “care to share card”, interesting the patients in YELP, our YELP wheel or the teeth whitening for life, also listening to their concerns during their appointment if there were any
• Reappointed for a 3,4,6 month recare appointment
• Schedule appointment for two hygienist, two doctors, and several specialist doctors
• Knowledge with Dentrix (less than 1 year)
• Verification of both PPO and HMO insurance policies
• Insurance breakdown/ eligibility prior to patient appointments.

• Resolved customer complaints in a professional manner while prioritizing customer satisfaction
• Strategically schedule team members to maintain optimal staffing levels at all times
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
• Assigned work to team members based on company needs, personal strengths and job knowledge
• Maintained knowledge of current sales and promotions, policies regarding payment, exchanges, and security practices
• Monitored security and handled incidents in a calm and professional manner
• Worked with the management team to implement the proper division of responsibility.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Performed general chair-side duties for general dentistry, endo procedures and oral surgery.

• Educated patients by giving oral hygiene, plaque control and postoperative instructions.
• Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
• Took dental images following strict patient protection rules, applying lead aprons.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Prepared and arranged instruments, medications and required materials for dental procedures.
• Used Curve Hero to document and maintain patient information and health background.

• Assigned daily tasks to employees, monitored activity and task completion
• Ensured a safe working environment by following all safety procedures, policies and regulations
• Completed all point of sales, opening and closing procedures; including counting the contents of the cash register
• Shared best practices for sales and customer service with other team members to help improve the store's efficiency
• Recommended alternative items if product was out of stock
• Maintained cleanliness and presentation of stock room and production floor.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

• Performed fifteen impressions as models for patients braces
• Attached ACL bands with the shadowing of an orthodontic assistant
• Placed and replaced brackets on patient’s teeth
• Performed Ten Panoramic X-ray
• Cleaned and set up operator's for patients with appointments.
• Provided diagnostic information by exposing and developing radiographic studies.
• Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.