Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Marissa Worboys

Summary

Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating Associates to manage processes effectively.

Overview

17
17
years of professional experience

Work History

L1 Interim Process Assistant

Amazon
06.2023 - Current
  • Improved process efficiency by identifying bottlenecks and implementing streamlined solutions.
  • Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.

L1 Associate

Amazon
11.2020 - Current
  • Roles Trained in and can be assisted in at any given time
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Worked varied hours to meet seasonal and business needs.

Digital Operator

Instream
01.2015 - 01.2020
  • Audit records and boxes, Quality Assurance
  • Managed digital projects from inception to completion, ensuring deliverables were met on time and within budget constraints.
  • Conducted thorough quality assurance tests on all digital products, guaranteeing high levels of functionality and user satisfaction.

Production Worker (Pack-Source)

Rochester Rehabilitation Center
  • Packaging and assembly of different products
  • Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Followed safety procedures and guidelines to maintain safe working environments.

Web Design Internship

Rochester Rehabilitation Center
01.2012 - 04.2012
  • Build an employee resource portal, WordPress installation, Design Brief Created
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.

U.S. Census Bureau Call Center

Rochester Rehabilitation Center
01.2010 - 03.2010
  • Wrote and Designed a Database in Microsoft Access, Performed test on data during project, Created and produced reports for IBM and Lockheed Martin
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

Document Preservationist (Docu-Source)

Rochester Rehabilitation Center
01.2007 - 01.2014
  • Audit records and boxes, Prep Documents for scanning records into OCR software, Scanning on multiple types of equipment, Data entry of key information, Quality Assurance
  • Enhanced accessibility to archived materials for researchers and the public by developing comprehensive finding aids and digital databases.
  • Implemented metadata standards that improved discoverability of archived materials within the organization and online platforms.
  • Managed multiple complex projects simultaneously while adhering to strict deadlines and budget constraints.
  • Evaluated and implemented new software solutions that improved overall archive management efficiency, saving time and resources.

Tutor

Bryant & Stratton College
01.2012 - 01.2013
  • Assisted students in the following courses: Interactive Media, Information Technology, Math
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
  • Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.

Education

A.A.S., Interactive Media Design - Web Design

Bryant & Stratton College
Rochester, New York
04.2013

A.A.S., Information Technology - Information Technology

Bryant & Stratton College
04.2005

Skills

  • Leadership
  • Critical Analysis
  • Detail Oriented
  • Problem Solver
  • Equipment Troubleshooting
  • Product Packing
  • Cross-Training Abilities
  • Assignment Delegation
  • Performance Monitoring
  • Workflow Management
  • Attendance Tracking
  • Management Support
  • Data Analysis
  • Performance Metrics
  • Quality Assurance
  • Resource Allocation
  • Adaptability and Flexibility
  • Problem Solving
  • Process Analysis
  • Effective Communication

Volunteer Experience

  • Greece Historical Society, IT Director, 01/01/2013, Present
  • New Bethel Christian Methodist Episcopal Church, 01/01/2013, 01/01/2013
  • Bryant & Stratton College Student Association: (BASSA), 01/01/2002, 01/01/2005

References

References available upon request

Timeline

L1 Interim Process Assistant

Amazon
06.2023 - Current

L1 Associate

Amazon
11.2020 - Current

Digital Operator

Instream
01.2015 - 01.2020

Web Design Internship

Rochester Rehabilitation Center
01.2012 - 04.2012

Tutor

Bryant & Stratton College
01.2012 - 01.2013

U.S. Census Bureau Call Center

Rochester Rehabilitation Center
01.2010 - 03.2010

Document Preservationist (Docu-Source)

Rochester Rehabilitation Center
01.2007 - 01.2014

Production Worker (Pack-Source)

Rochester Rehabilitation Center

A.A.S., Interactive Media Design - Web Design

Bryant & Stratton College

A.A.S., Information Technology - Information Technology

Bryant & Stratton College

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Marissa Worboys