Marissa I Moreno

• Assisted customers with Federal Trade Commission inquiries and resolved issues to enhance satisfaction.
• Utilized software to document interactions and track service requests effectively.
• Collaborated with team members to streamline processes and improve response times.
• Provided product information and guided customers in selecting appropriate services.

Interacted with TSA and Federal Air Marshal candidates to help them navigate the hiring and application process.

• Processed customer transactions accurately and efficiently using point-of-sale systems delivering service to Department of Energy and Kirtland Air Force Base employees.
• Maintained cleanliness and organization of checkout area to enhance customer experience.
• Assisted customers with product inquiries and provided recommendations to enhance satisfaction.
• Collaborated with team members to ensure smooth operations during peak hours.