Marites Landagan
Corpus Christi,TX
Summary
Versatile and empathetic professional with a strong track record at Macy's, adept in customer service and efficient in fulfilling orders with a 97% fill rate. Demonstrates a detail-oriented approach and exceptional communication skills, excelling in fast-paced environments and consistently surpassing employer expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver
Family
09.2020 - 03.2024
- Administered and managed medications
- Monitored health by performing routine pulse, temperature and blood pressure checks.
- Maintained detailed notes and observations regarding health and treatment
- Meal planning and preparation
- Assisted with feeding and monitored intake to help achieve nutritional objectives
- Assisted with bathing, dressing, and personal hygiene
- Turned and positioned to prevent bedsores and maintain comfort levels
- Provided safe mobility support around personal and public places
- Coordinated and transported to medical appointments
Receiving/Dedicated Fulfillment Lead/Key Holder
Macy's
07.2019 - 09.2020
- Provided excellent customer service to customers in store, online, and over phone
- Performed POS transactions, credit and loyalty program enrollment, and assisted customers in locating merchandise in store and other locations
- Ensured that inbound shipments were unloaded in timely manner
- Processed merchandise by removing packaging and censoring merchandise as per company policy
- Utilized pallet jacks and hand trucks to deliver processed merchandise to proper drop zones
- Assisted with processing fulfillment orders and performed reverse logistics which consisted of damages, transfers and RTV's
- Reduced fulfillment errors by using RF scanners to quickly pick merchandise
- Shipped merchandise by packing, labeling and preparing related shipping documents
- Dedicated fulfillment lead in charge of team who accepted, processed, and filled orders quickly and accurately during busy holiday season. Fill rate consistently 97% or higher
Sales/Customer Service/Markdown Lead
TJ Maxx
10.2013 - 07.2019
- Provided excellent customer service to cultivate loyalty and satisfaction
- Operated POS system for cash, check, and credit card transactions with 100% accuracy
- Lead team of 6 during store markdowns and ensured that markdown capture rates were accurate and efficient
- Capture rates were consistently reported at 95% or above
- Implemented systematic procedure in each department to reduce number of missed markdowns and increase markdown speed
- Took active role in training and mentoring new associates on best practices for sales, customer service, merchandising, processing merchandise, and loss prevention
Education
Bachelor of Science - Business Administration
Texas A&M University
Corpus Christi, TXSkills
- Strong work ethic
- Detail oriented
- Active listening
- Effective communication
- Empathy
- Adaptability
Additional Information
General Lines Property & Casualty License July 2024 - July 2026
Certification
Adult, Child, and Baby First Aid/CPR/AED
American Red Cross - 8/23/26
Awards
TJ Maxx Employee of the Quarter
March 2014
TJ Maxx Loss Prevention Star
October 2017
TJ Maxx Employee of the Quarter
March 2018
Timeline
Caregiver
Family
09.2020 - 03.2024
Receiving/Dedicated Fulfillment Lead/Key Holder
Macy's
07.2019 - 09.2020
Sales/Customer Service/Markdown Lead
TJ Maxx
10.2013 - 07.2019
Bachelor of Science - Business Administration
Texas A&M University
Adult, Child, and Baby First Aid/CPR/AED
American Red Cross - 8/23/26
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