Summary
Overview
Work History
Education
Skills
Gym
Languages
Work Availability
Quote
Timeline
SeniorSoftwareEngineer
Maritess Hale

Maritess Hale

Warner Robins,GA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of Banking, Customer Service Specialist position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Client Support Specialist

AmeriSave Mortgage
01.2021 - 09.2023
  • Built rapport with customers and utilized sales tactics for inbound/outbound in a high volume call center environment
  • Adhered to AmeriSave SOPs and legal compliance standards
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution
  • Interacted with team members across departments to research and resolve customer issues
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls

Vault Teller

Truist Formerly Known As (BB&T)
11.2010 - 11.2019
  • Processed sales referrals, promoted bank services and products, resulting in 27% branch sales increase
  • Accounted for up to $150K in vault assets by following all safety and loss prevention procedures, and managed electric and paper trails on all cash transfers.
  • Providing excellent customer service and positive customer experiences.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.
  • Maintained, organized and stocked teller window areas

Member Service Representative/Loan Officer

Robins Financial Credit Union
05.2006 - 10.2008
  • Handled the opening, closing, and servicing of loan accounts, managed and maintained accounts
  • Took financial interviews of members to identify a service or product that fit their needs
  • Respected CFPB, Fair Lending, Truth in Lending, and confidentiality rules.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.


Bank Teller

Robins Financial Credit Union
05.2004 - 05.2006



  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Provided customer records, account statements and copies of checks
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
  • Audited fellow teller currency to contribute to dual-control procedures
  • Reconciled cash drawer and resolved discrepancies
  • Placed orders for customer checks and verified starting numbers
  • Sold and cross-sold bank products to new and existing customer.
  • Removed mutilated currency from circulation
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash fl

Education

Medical Clerk, Technical/Occupational Certificate - Medical Technology

Middle Georgia Technical College
Warner Robins, GA
12-2004

Secretarial Studies, Stenographer - Administrative Assistance And Secretarial Science

Holy Angel University
Philippines
06-2024

Skills

Customers Service, Computer Skills, Active Listening, Communications

Microsoft Office

Client Relationship Building

Money handling abilities

Strong work ethic

  • Clerical Support
  • Customer-Facing Communication
  • Office Supplies and Inventory
  • Greeting Visitors
  • Call Volume and Quality Metrics

Gym

One of the benefits of going to the Gym is that reduces stress by boosting your endorphins which can be especially helpful during stressful times.

Any aerobics activity such as walking, hiking, zumba or anything else that gets your heart rates up.

Languages

Tagalog
Full Professional
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Client Support Specialist

AmeriSave Mortgage
01.2021 - 09.2023

Vault Teller

Truist Formerly Known As (BB&T)
11.2010 - 11.2019

Member Service Representative/Loan Officer

Robins Financial Credit Union
05.2006 - 10.2008

Bank Teller

Robins Financial Credit Union
05.2004 - 05.2006

Medical Clerk, Technical/Occupational Certificate - Medical Technology

Middle Georgia Technical College

Secretarial Studies, Stenographer - Administrative Assistance And Secretarial Science

Holy Angel University

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Maritess Hale