Maritza Ayala
Avon Park,FL
Summary
Dynamic leader with a proven track record at MIDFLORIDA CU, specializing in Operations Management and Organizational Development. Excelled in enhancing team productivity and customer satisfaction through strategic planning and performance improvement initiatives. Achieved significant business growth by fostering strong client relationships and leading high-impact projects to successful completion.
Overview
22
22
years of professional experience
Work History
AVP/Branch Manager
MIDFLORIDA CU
Sebring, FL
06.2002 - Current
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Improved customer satisfaction by streamlining processes and implementing new strategies.
- Enhanced team productivity by providing training and mentorship to junior staff members.
- Led initiatives focused on employee engagement, resulting in higher retention rates and improved workplace morale.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Collaborated with title companies for smooth and accurate execution of closing documents.
Education
AA-Incomplete - Accounting
South Florida State College
Avon Park, FLSkills
- Operations Management
- Internal Communications
- Corporate Communications
- Strategic Planning
- Procedure Implementation
- Organizational Development
- Scheduling
- Performance Improvement
- Customer Service
- Staff hiring
- Sales Coaching
- Performance Evaluation and Monitoring
- Staff training/development
Accomplishments
Director of the Year 2023-Greater Sebring Chamber of Commerce
Affiliations
- Incoming Chair-Greater Sebring Chamber of Commerce / 2019-Current
- Committee Member-South Florida State College Performing Arts Center / 2020-2024
- Administrative Assistant/Treasurer-Iglesia Bíblica Monte Horeb
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
AVP/Branch Manager
MIDFLORIDA CU
06.2002 - Current
AA-Incomplete - Accounting
South Florida State College