Michael Tomanelli
Lake Hiawatha,United States
Summary
Supported daily branch operations, compliance controls, and team performance in fast-paced mortgage banking and banking operations. settings.,Guided customer engagement, risk management, and regulatory compliance while coaching staff and completing 20+ staff performance reviews per year.,Improved operational efficiency through cross-functional coordination and training on standards and new technologies aligned with market goals.
Overview
1
1
Certification
41
41
years of professional experience
Work History
AVP/Branch Manager
Bank of America
New Jersey
10.2014 - 10.2025
- Managed $[number] branch budget while balancing service quality, staffing needs, and compliance priorities.
- Directed 1 branch initiatives per month to align daily operations with branch and market expectations.
- Overseew daily branch operations and drive expected behaviors to meet branch and market goals.
- Strengthened customer engagement and satisfaction through targeted service improvements and branch-level support.
- Developed and implemented policies supporting regulatory compliance and risk management across branch activities.
- Collaborated with cross-functional teams to improve operational efficiency across departments and support smoother workflows.
- Facilitated team training, conducted performance reviews, and led weekly status meetings to track milestones and growth.
Fulfillment Supervisor
Bank Of America
New York, US
02.2013 - 09.2014
- Oversaw 10-15 Mortgage Processors across fulfillment workflows for mortgage processing.
- Reviewed pipeline quality across 100 files on average, flagging issues before handoff to sales.
- Coordinated mortgage fulfillment and sales as the liaison for Non-conforming, Conforming, and HELOC loans.
- Managed fulfillment workflows for mortgage processing, keeping documentation aligned with regulatory and risk requirements.
- Supported team development by guiding processors through daily priorities and reinforcing consistent performance standards.
Mortgage Team Manager
Bank of America
Newark, US
11.2011 - 01.2013
- Oversaw 10-15 claim reviewers while monitoring quality of foreclosure look-back reviews.
- Maintained adherence to OCC foreclosure look-back requirements across mortgage servicing reviews.
- Evaluated review quality and coached claim reviewers to improve consistency and accuracy.
- Served as SME for B/D and E/F testing, supporting test interpretation and issue resolution.
- Completed BF/A certification and applied B/D, E/F testing knowledge in mortgage servicing operations.
Operations/Marketing/President
StarQual Mortgage, LLC
Lake Hiawatha, US
07.2007 - 08.2011
- Managed $[number] in budgets alongside P&L responsibilities for StarQual Mortgage, LLC.
- Directed mortgage production and marketing to maintain a steady lead flow and support company growth.
- Established production standards, processes, and procedures to improve consistency across daily operations.
- Maintained RESPA, HMDA, and SAFE Act compliance while serving as a Qualified Individual in New Jersey.
EVP/COO
Uvantage Home Lending Services, Inc
Langhorne, US
01.2001 - 07.2007
- Drove marketing strategy for Prime and Non-prime refinance business across multiple locations.
- Monitored and controlled operational costs to support efficient multi-state mortgage operations.
- Established company standards for production, processes, and procedures across branch operations.
- Implemented Calyx Point as a lead management and LOS platform to improve workflow consistency.
- Maintained compliance with RESPA, HMDA, and banking regulations across lending operations.
- Supported growth from 1 profit center to 5 profit centers by aligning operations with expansion goals.
- Managed performance reviews and personnel actions, including promotions, discipline, and terminations.
Operations Vice President
Resource One Mortgage Inc
Langhorne, US
10.1995 - 12.2000
- Managed retail operations across 9 branches initially and later 16 branches in New York, New Jersey, and North Carolina.
- Drove $16.0 million per month in operations through disciplined mortgage operations oversight and budget management.
- Opened 5 new locations in Woodbridge, Garden City, Ewing, White Plains, and Albany within 18 months.
- Partnered with the Marketing Director on strategic planning for the non-prime refinance market.
- Conducted performance reviews and handled promotions, discipline, and terminations in line with company policy and regulatory compliance.
Group Vice President
Associates Financial Services, Inc
Dallas, US
02.1985 - 10.1995
- Managed branch operations for the largest Long Island network, overseeing $170 million in receivables and 7 branches.
- Expanded portfolio responsibility from $5 million in receivables to $45 million in receivables across 4 branches.
- Directed collections across mortgage, personal loan, and sales finance accounts while balancing service and recovery priorities.
- Participated in a company-wide mortgage portfolio task force of 6 selected leaders for 6 months in Dallas.
- Supported Mellon acquisition onboarding by training employees on Associates' policies and procedures.
- Earned selection to the President's Association in 1993, reflecting recognition for branch leadership.
Education
Diploma - undefined
Pascack Hill High School
Montvale, NJSkills
Help with strategic planning tasks to support team goals
Assist with regulatory compliance checks and documentation
Certification
Driver's License
Personal Information
Work Permit: Authorized To Work: US
MILITARY SERVICE
USMC, United States, E5, 07/77, 08/82
Timeline
AVP/Branch Manager
Bank of America
10.2014 - 10.2025
Fulfillment Supervisor
Bank Of America
02.2013 - 09.2014
Mortgage Team Manager
Bank of America
11.2011 - 01.2013
Operations/Marketing/President
StarQual Mortgage, LLC
07.2007 - 08.2011
EVP/COO
Uvantage Home Lending Services, Inc
01.2001 - 07.2007
Operations Vice President
Resource One Mortgage Inc
10.1995 - 12.2000
Group Vice President
Associates Financial Services, Inc
02.1985 - 10.1995
Diploma - undefined
Pascack Hill High School