Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maritza Gomez

Brownsboro

Summary

Dedicated customer service representative with strong skills in problem-solving, complaint resolution, and service delivery. Committed to fostering high customer satisfaction through effective communication and team collaboration.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Maximus
Athens
05.2022 - Current
  • Assisted customers with inquiries and provided accurate information on services.
  • Managed customer complaints with empathy and effective problem-solving techniques.
  • Coordinated interdepartmental communication to streamline service delivery.
  • Documented customer interactions in database for future reference and analysis.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly, ensuring a positive service experience.
  • Enhanced customer satisfaction through effective problem resolution and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Manager

Sonic
Brownsboro
12.2016 - 04.2022
  • Managed daily operations to ensure efficient restaurant service and customer satisfaction.
  • Coordinated employee schedules to align staffing with peak hours, enhancing service quality.
  • Oversaw inventory management to maintain optimal stock levels, supporting seamless operations.
  • Implemented standard operating procedures to enhance workflow efficiency.
  • Developed and implemented strategies that improved customer satisfaction and fostered loyalty.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints promptly to maintain positive dining experiences.
  • Monitored staff performance and addressed issues.
  • Conducted regular staff meetings to communicate goals and operational updates.
  • Trained staff on food safety standards and proper equipment usage.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained cleanliness and organization of the restaurant environment for safety compliance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Athens High School
Athens, TX
06-2012

Skills

  • Customer service
  • Call handling
  • Complaint resolution
  • Customer relationship management
  • Service delivery coordination
  • Product knowledge
  • Database management

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Customer Service Representative

Maximus
05.2022 - Current

Manager

Sonic
12.2016 - 04.2022

High School Diploma -

Athens High School
Maritza Gomez