Dedicated customer service representative with strong skills in problem-solving, complaint resolution, and service delivery. Committed to fostering high customer satisfaction through effective communication and team collaboration.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Maximus
Athens
05.2022 - Current
Assisted customers with inquiries and provided accurate information on services.
Managed customer complaints with empathy and effective problem-solving techniques.
Coordinated interdepartmental communication to streamline service delivery.
Documented customer interactions in database for future reference and analysis.
Answered customer inquiries and provided accurate information regarding products and services.
Resolved customer complaints promptly, ensuring a positive service experience.
Enhanced customer satisfaction through effective problem resolution and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager
Sonic
Brownsboro
12.2016 - 04.2022
Managed daily operations to ensure efficient restaurant service and customer satisfaction.
Coordinated employee schedules to align staffing with peak hours, enhancing service quality.