Maritza Herrera

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Tracked office/shop supplies and restocked low items to keep team members on-task and productive.
• Strengthened relationships with vendors and subcontractors through professional communication and fair negotiations on pricing or scope changes.
• Enhanced client satisfaction with timely responses to inquiries and thorough follow-ups on pending issues and payments.
• verifying permits, licenses, and safety requirements were met throughout each project phase.
• Increased accuracy in document management by maintaining an organized filing system for contracts, permits, and blueprints.
• Ensured continuity between projects with meticulous documentation of closeout procedures including punch list completion, final inspections, and warranty information.
• Eased the workload of construction managers with proficient calendar management, travel arrangements, and meeting coordination tasks as required.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Daily communication with all of our estimators, site and shop crew.
• Scheduled free estimates appointments.
• Followed up everyday regarding the progress of the new built cabinetry.

• Achieved and surpassed customer satisfaction targets.
• Handled customer issues with confidence using complex problem solving to provide effective resolution.
• Pleasantly greeted customers to assess their needs.
• Recorded issues and solutions to ensure accurate documentation.
• Coordinated appointment bookings while keeping families informed.
• Managed case records for deceased individuals in care.
• Ordered death certificates & burial permits.
• Created detailed records for sea scattering ceremonies.
• Oversaw initial death reporting processes.
• Communicated with hospitals and hospices.
• Coordinated effective communication strategies between healthcare institutions and palliative care providers.
• Reviewed sensitive information to maintain compliance and support coordination efforts.
• Executed secure data handling processes in alignment with HIPAA regulations.

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• Monitored costs, supply and demand to establish and adjust selling prices.
• Created spreadsheets by compiling and sorting information.
• Resolved customer inquiries regarding billing.
• Managed customer orders and inquiries in a professional and efficient manner.
• Monitored orders to ensure delivery to customers on time.
• Informed customers by mail or telephone of order information, shipping dates and any anticipated delays
• Created packing slips and invoices for outgoing shipments.
• Checked inventory records to determine availability of requested merchandise.

• Tracked inventory.
• Received product deliveries and moved materials to designated workplace locations.
• Conducted employee evaluations and documented overall progress.
• Bank drops.
• Answered customer questions and made product recommendations according to needs.
• Taught company procedures to new employees and increased progress by identifying areas of weakness.
• Daily paperwork.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Disposed of damaged or defective items.
• Received and counted stock items and record data manually and on computer.
• Obtained merchandise from bins and shelves.
• Read orders to determine catalog numbers, colors and quantities of merchandise.
• Packaged and sealed items using appropriate labels and materials according to instructions and specifications.
• Reported damaged products to supervisors for review.