Maritza Magana
Buhl
Summary
Dynamic Patient Service Specialist with extensive experience at St. Luke's Health Services, excelling in patient scheduling and insurance verification. Proven ability to enhance patient satisfaction through effective communication and time management. Skilled in HIPAA compliance and adept at handling sensitive information, ensuring seamless operations and exceptional service delivery.
Overview
4
4
years of professional experience
Work History
Patient Service Specialist
St. Lukes health services
Twin Falls
01.2025 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted patients with insurance verification and intake processes.
- Handled patient inquiries and resolved issues promptly.
- Collaborated with medical staff to ensure seamless patient care.
- Supported front desk operations by greeting patients warmly upon arrival.
- Answered incoming calls and responded to inquiries in a timely manner.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Processed payments from patients, credit card transactions.
- Maintained strict confidentiality when dealing with sensitive information.
- Verified patient coverage prior to appointment scheduling.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Bank Teller
First Federal Bank
Buhl
01.2022 - Current
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Performed cash handling duties including counting currency, coins and checks.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Education
High School Diploma -
Buhl High School
Buhl, ID05.2021
Skills
- Customer Needs Assessment
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Patient registration
- Time management
- Patient check-in
- Customer Relationship Management
- Asset Management
- Money Handling
Timeline
Patient Service Specialist
St. Lukes health services
01.2025 - Current
Bank Teller
First Federal Bank
01.2022 - Current
High School Diploma -
Buhl High School