Maritza Perez
Queens,NY
Summary
Results-driven sales professional with 15 years of experience in the elevator industry, recognized for exceeding sales targets and enhancing customer satisfaction. Demonstrates expertise in building strong customer relationships and driving sustainable growth through a solution-based sales approach. Proficient in cross-functional collaboration and delivering innovative technology solutions that meet client needs. Aimed at leveraging extensive experience to further advance organizational goals and client success.
Overview
18
18
years of professional experience
Work History
Account Manager
Slade Elevator
Mountainside , NJ
11.2022 - Current
- Developed and maintained strong relationships with clients by providing exceptional customer service and regular follow-up on their service needs, leading to an increase in customer satisfaction and retention.
- Sold maintenance and repair contracts for elevators, ensuring clients received reliable service and peace of mind through customized service agreements.
- Achieved and exceeded quarterly and annual sales targets, consistently ranking among the top sales representatives within the company.
- Represented the company at industry events and trade shows to showcase service offerings, build professional relationships, and stay updated on industry trends.
- Collaborated with service and repair teams to coordinate timely responses to customer issues, ensuring that all service agreements were upheld and clients received high-quality service.
Operations Coordinator - Repair
Champion Elevator
New York, NY
11.2021 - 11.2022
- Coordinated job schedules with clients.
- Billed out completed repair jobs.
- Organized payroll records by updating timesheets and expenses.
Repair Coordinator
TK Elevator
New York, NY
06.2018 - 11.2021
- Maintained up-to-date weekly schedules.
- Monitored and acquired materials for repairs in advance.
- Maintained accurate expense records.
Sales Representative
Wayland - ALP Industries
Bronx, NY
09.2006 - 06.2018
- Generated a substantial sales revenue for domestic Bethlehem Wire Rope Cables, earning multiple sales awards for outstanding performance.
- Conducted elevator inspections and provided clients with tailored product recommendations, fostering customer trust and driving repeat business.
- Represented the company at industry events, including annual ECNY trade shows and NAEC conventions, to showcase product offerings.
Education
Queens College, City University of New York
Flushing, NYSkills
- Solution-Based Selling & Customer Relations
- Account Managment
- Contract Negotiation & Sales
- Customer Service Excellence
- Team Collaboration
- Microsoft Office Suite
Timeline
Account Manager
Slade Elevator
11.2022 - Current
Operations Coordinator - Repair
Champion Elevator
11.2021 - 11.2022
Repair Coordinator
TK Elevator
06.2018 - 11.2021
Sales Representative
Wayland - ALP Industries
09.2006 - 06.2018
Queens College, City University of New York
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