Maritza Ponce
Sacramento ,CA
Summary
Dynamic and results-driven professional with extensive experience in team management and customer service at Jack in the Box. Proven expertise in cash handling and problem-solving, enhancing customer satisfaction through efficient operations and staff training. Recognized for maintaining high service standards and fostering a positive work environment.
Overview
2027
2027
years of professional experience
Work History
Cashier Team Leader
Jack in the Box
Sacramento, CA
2025 - Current
- Led cashier team, ensuring smooth operations during peak hours and maintaining service standards.
- Trained and mentored new cashiers on register systems and customer service protocols.
- Developed staff schedules to optimize coverage and align with business needs.
- Monitored transaction accuracy, addressing discrepancies to uphold financial integrity.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Resolved customer complaints promptly, ensuring repeat business and overall satisfaction levels remained high.
Bartender
ABC Bartending School
Sacramento, CA
2024 - 2026
- Prepared and served a variety of cocktails and beverages in high-volume settings.
- Maintained cleanliness and organization of bar area to ensure efficient operations.
- Assisted in training new bartenders on drink recipes and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Cashier
QUICK QUACK CAR WASH
Rocklin, CA
2023 - 2025
- Processed customer transactions efficiently using point-of-sale system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of cash register area to enhance operational efficiency.
- Assisted in training new cashiers on procedures and customer service best practices.
- Operated pressure washers and vacuums to ensure thorough vehicle cleaning.
- Maintained cleanliness of work area and equipment, adhering to safety protocols.
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers in selecting appropriate membership plans to meet individual needs.
- Educated clients on benefits of unlimited car wash services, enhancing customer satisfaction.
Education
Adult Schools
Skills
Workload prioritization
Team management
Cash handling expertise
Cash register operation
Policy enforcement
Staff motivation
Accountability
Positive attitude
Customer service
Problem-solving
Flexible schedule
Timeline
Cashier Team Leader
Jack in the Box
2025 - Current
Bartender
ABC Bartending School
2024 - 2026
Cashier
QUICK QUACK CAR WASH
2023 - 2025
Adult Schools