Maritza Ramirez
New York,NY
Summary
Versatile and results-oriented professional with experience at Fresh Direct LLC, adept in logistics and customer service. Excelled in managing over 100 daily calls, enhancing delivery efficiency, and fostering relationships. Skilled in care management and group leadership, consistently achieving high customer satisfaction and operational excellence. Constantly looking to learn and grow each day.
Overview
16
16
years of professional experience
Work History
DISPATCHER/DELIVERY DRIVER
Fresh Direct LLC
10.2022 - 07.2024
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Received new orders, prepared documentation, and assigned personnel.
Cleaner/Porter
Guadan
01.2018 - 03.2020
- Handled equipment, chemicals, and materials properly and with caution.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Replaced light bulbs and other electrical fixtures as needed.
Public Safety Officer
Grand Central Partnerships
02.2013 - 03.2018
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Answered emergency calls for help from citizens and business owners.
Barista Shift Supervisor
Barnes & Noble
04.2008 - 07.2013
- Designed and adjusted work schedules to meet business demands.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Accurately completed end-of-day financial tasks worth over $Amount of cash and card transactions daily.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Directed food preparation and cooking activities to meet health and safety standards.
Education
Trade Certifications - Construction Trades
N.E.W Non-Traditional Employment For Women
New York, NY06.2023
High School - Business
Bushwick Community High School
Brooklyn, NY08.2011
Skills
- Personal Hygiene Assistance
- Care management
- Group leadership
- Child Supervision
- Housekeeping
- Lesson Plan Development
- Activity Planning
Timeline
DISPATCHER/DELIVERY DRIVER
Fresh Direct LLC
10.2022 - 07.2024
Cleaner/Porter
Guadan
01.2018 - 03.2020
Public Safety Officer
Grand Central Partnerships
02.2013 - 03.2018
Barista Shift Supervisor
Barnes & Noble
04.2008 - 07.2013
Trade Certifications - Construction Trades
N.E.W Non-Traditional Employment For Women
High School - Business
Bushwick Community High School
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