Maritza Rivera
H-E-B Grocery
HOUSTON,TX
1
Language
9
years of professional experience
Dependable leader with experience managing multiple responsibilities, supporting team performance, and maintaining organized work areas. Known for strong communication, reliability, and attention to detail. Committed to delivering efficient operations and positive customer experiences.
Work History
Lead Cake Decorator
5 Years 11 Months- Lead daily cake decorating operations and coordinate workflow to ensure orders are completed accurately and on time.
- Prioritize multiple orders and manage time effectively during high-volume periods and special events.
- Maintain an organized decorating area and ensure supplies and equipment are properly stocked and maintained.
- Train, guide, and support cake decorators to maintain consistent quality and productivity.
- Inspect finished products for quality, presentation, accuracy, and adherence to customer exceptions.
- Communicate with customers and coworkers to resolve questions, changes, and special requests.
Sales Associate
10 Months- Delivered personalized eyewear recommendations using product knowledge and customer needs assessment.
- Provided professional customer service and communications with customers in person and by phone.
- Demonstrated strong time management, organization, communication, and problem-solving skills.
- Organized merchandise, supplies, and work areas to maintain an efficient environment.
- Responded to customer questions and resolved issues in a professional and timely manner.
- Worked closely with team members and management to coordinate daily activities and business information.
Coach Specialist
1 Year 10 Months- Oversaw sales floor activities to enhance service, recovery, and merchandising standards.
- Provided professional support and assistance to customers, team members, and management.
- Communicated effectively with customers and staff to answer questions and resolve concerns.
- Manage multiple responsibilities while meeting deadlines and maintaining attention to detail
- Demonstrated strong teamwork, communication, organization, and time-management skills.
- Organized materials, supplies, and work areas to support efficient daily operations.
Education
High School Diploma
Skills
Microsoft office
Attention to detail
Time management
Microsoft Office
Organizational skills
Effective communication
Customer service
Team building
Reliability
Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Lead Cake Decorator
H-E-B Grocery
03.2016 - 02.2022Read More
Sales Associate
Sunglass Hut - Luxottica
05.2015 - 03.2016Read More
Coach Specialist
Macys Department Store
05.2013 - 03.2015Read More
George I Sanchez
High School Diploma
Read More