Maritza Sanchez
Sulphur Springs
Summary
(Relocating to San Antonio)
Compassionate Case Manager with background of working with clients that are in need of housing assistance. Skilled at working in a variety of settings with diverse individuals, families, and communities. Offers excellent problem-solving, conflict resolution and communication abilities. Develop and implement care plans, connecting clients to community resources, and providing crisis intervention.
Overview
8
8
years of professional experience
Work History
Case Manager - Bilingual
Prism Health North Texas
02.2021 - 09.2021
- Aided 30-40 clients by offering diverse resources, including appointment scheduling, referral form completion, and assistance with housing-related matters
- Ensured prompt documentation of client interactions in designated databases, providing detailed reports to the supervisor for comprehensive record-keeping
- Participated in daily, weekly, and monthly meetings to strategize and allocate available resources effectively, while staying informed about changes in agency policy and procedures
- Developed and executed comprehensive care plans for clients, tailoring solutions based on eligibility, identified needs, existing barriers, and available resources.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
Receptionist
Eyecare of Greenville
07.2017 - 07.2019
- Delivered exceptional customer service to patients, addressing inquiries and concerns with a proactive and helpful approach
- Validated health and vision insurance eligibility and benefits, ensuring accurate and up-to-date information for patients
- Liaised with Veterans Affairs to secure necessary forms and process authorization changes, streamlining administrative processes
- Coordinated with other medical offices to obtain records and referrals, fostering collaborative patient care
- Provided translation services for non-English speaking patients throughout the entirety of their appointments, enhancing accessibility
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Housekeeper (Behavioral Health Unit)
Hunt Regional Medical Center
05.2013 - 07.2017
- Executed thorough cleaning and sanitization procedures in patient-occupied rooms, discharge areas, restrooms, and various sections of the hospital, prioritizing patient and employee safety
- Decontaminated and sterilized operating tables, beds, and standing equipment to maintain a sterile environment
- Provided fresh linens to patient rooms and ensured well-stocked bathrooms with necessary supplies
- Effectively managed waste disposal, emptying waste baskets to eliminate potential hazards within the hospital.
Education
Bachelor of Social Work - Social Work
Texas A&M University - Commerce
Commerce, TX12.2019
Associate of Science - Pre-med
Paris Junior College
Greenville, TX12.2017
Skills
- Fluent in both English and Spanish
- Service expertise within diverse settings
- Case management assisting 30 clients
- Relationship Building
- Problem-Solving
- Case Documentation
- Organization and Multitasking
- Email and Telephone Etiquette
- Client Advocacy
- Community Resources
Languages
Spanish
Native or Bilingual
Additional Information
I will be relocating to San Antonio in July or possibly sooner if needed for this position. Since I am really interested in being part of this organization ever since I heard about it last year. Also, I am planning on taking the licensure exam in a few weeks.
Timeline
Case Manager - Bilingual
Prism Health North Texas
02.2021 - 09.2021
Receptionist
Eyecare of Greenville
07.2017 - 07.2019
Housekeeper (Behavioral Health Unit)
Hunt Regional Medical Center
05.2013 - 07.2017
Bachelor of Social Work - Social Work
Texas A&M University - Commerce
Associate of Science - Pre-med
Paris Junior College
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