Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maritza Solano

Orlando

Summary

Dynamic professional with a proven track record at Victoria's Secret, adept in warehouse operations and packing techniques. Skilled in fostering teamwork and resolving customer complaints with empathy, enhancing satisfaction. Achieved significant efficiency improvements and maintained high-quality standards, demonstrating exceptional organizational and compassionate client advocacy skills.

Overview

26
26
years of professional experience

Work History

Shipping Processor

Victoria's Secret
10.2024 - Current
  • Optimized warehouse space usage through strategic planning and arrangement of stored items.
  • Consistently met tight deadlines, effectively prioritizing tasks under pressure.
  • Ensured accuracy of shipments by verifying product details, quantities, and addresses prior to dispatch.
  • Assisted in budget management for the shipping department by tracking expenses related to freight costs, packing supplies, labor resources.

Seasonal Worker

Levis Jeans
09.2024 - Current
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Supervisor

BeniPlast C.A
01.2013 - 04.2024
  • Enhanced factory efficiency by implementing lean manufacturing principles and optimizing production processes.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Carefully packaged finished products and prepared for shipment.
  • Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
  • Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Administrative Assistant

Casa De La Mujer Juana Ramirez La Avanzadora
03.1999 - 03.2007
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Updated client documentation for accurate, compliant and current records.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Supported clients and families with empathy and compassion during difficult times.

Education

Bacherlors - Advanced Technical

Isaac Newton University Institute of Technology
Maracay, Aragua, Venezuela
12-1993

Skills

  • Warehouse operations
  • Packing techniques
  • Labeling accuracy
  • Stock rotation
  • Shipping procedures
  • Complaint handling
  • Conflict resolution
  • Customer service
  • Compassionate
  • Client advocacy
  • Case management
  • Workplace cleanliness
  • Packaging operations
  • Manufacturing

Languages

Spanish
Native or Bilingual

Timeline

Shipping Processor

Victoria's Secret
10.2024 - Current

Seasonal Worker

Levis Jeans
09.2024 - Current

Sales Supervisor

BeniPlast C.A
01.2013 - 04.2024

Administrative Assistant

Casa De La Mujer Juana Ramirez La Avanzadora
03.1999 - 03.2007

Bacherlors - Advanced Technical

Isaac Newton University Institute of Technology

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Maritza Solano