Maritza Shantel Gonzalez
Baldwin Park,CA
Summary
Dynamic customer service professional with extensive experience at Portos Cuban Bakery, excelling in cash handling and enhancing customer satisfaction. Proven ability in focused teamwork and learn new ways to communicate and focus , adept at resolving inquiries and focusing on a positive environment. Recognized for strong communication skills and a commitment to operational excellence in fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Chasier/Restaurant Server
portos cuban bakery
West Covina, California
02.2025 - Current
- Managed cash and credit transactions efficiently at the register.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
Retail Sales Associate
Tilly's Clothing Store
West Covina, California
11.2023 - 02.2024
- Assisted customers with product selections and provided personalized recommendations.
- Maintained store presentation by organizing merchandise displays and ensuring cleanliness.
- Educated customers on product features, benefits, and care instructions effectively.
- Resolved customer inquiries and concerns promptly to enhance shopping experience.
Services / Cake Builder
Baskin Robbins Franchisee
07.2022 - 10.2023
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- inventory and closing and opening am and pm shoots as well as doing the money for the bank.
ACE
Little Caesars Pizza
05.2022 - 02.2023
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Baldwin Park High School
Baldwin Park, CA02.2023
Skills
- cake specialist
- Teamwork and collaboration
- Team leadership
- Customer service
- Till counting
- Refund handling
- Active listening
- Communication skills
- De-escalation techniques
- Strong teamwork
Certification
- Animal safety, - animal care and control-
(11-12-2022)
Volunteer
My volunteer work is in the Baldwin park animal care and control animal shelter.
- clean and wash kennels.
- Supplied food.
- water and personal care to sheltered animals.
- Monitored and observed animals for signs of illness or injury and reported symptoms to supervisor.
- Assisted the public in claiming lost animals and selecting pets for adoption.
- Collected and recorded fees, such as license, impound board and adoption.
- help out where is needed.
- attend animal adoption events.
Accomplishments
- Academic Math Award at Mt. san antonio community college.
Languages
Main Language English
References
References available upon request.
Timeline
Chasier/Restaurant Server
portos cuban bakery
02.2025 - Current
Retail Sales Associate
Tilly's Clothing Store
11.2023 - 02.2024
Services / Cake Builder
Baskin Robbins Franchisee
07.2022 - 10.2023
ACE
Little Caesars Pizza
05.2022 - 02.2023
High School Diploma -
Baldwin Park High School