MARIVI OBREGON
Davie,Florida
Summary
Emerging healthcare leader with 5+ years of experience in clinical coordination, insurance operations, and patient services across outpatient and specialty care settings. Demonstrated success in team leadership, vendor management, and cross-departmental collaboration to drive patient satisfaction and operational efficiency. Currently pursuing a Master of Health Administration (4.0 GPA), with a strong foundation in health systems, strategic planning, and data-driven decision making. Adept at training staff, managing provider workflows, and improving care delivery through proactive problem solving. Bilingual in English and Spanish, with a passion for advancing healthcare quality and equity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
- Answer all incoming phone calls and direct them to the correct department
- Organizing files and collecting data to be entered into the computer
- Helping callers with basic inquiries
- Making CD’S of patients imaging results
Sr. Clinical Program Coordinator
UMHC – Bascom Palmer Eye Institute
03.2020 - Current
- Oversees activities with other programs, departments, or staff activities, ensuring optimum efficiency and compliance.
- Develops cooperative/therapeutic relationships with patients and families representing a variety of populations, projecting a positive and cooperative image
- Coordinates with vendors to ensure that patient lens are received prior to date of appointment
- Manages provider’s schedule
- Ensures payments are collected prior to ordering materials
- Communicates with insurance companies to verify if patients are covered for services
- Contacts patients to advise of approved/denied insurance authorizations as well as prices.
- Coordinates with provider to ensure all pending tasks are performed
- Handles patient issues such as erroneous bills, prescriptions, cancelled appointments, etc.
- Creates a calm, professional atmosphere that promotes productivity and a positive image.
- Maintains patient confidentiality as well as the confidentiality of hospital business information.
- Accountable for maintenance of established supply levels, including but not limited to unit and supply rooms.
- Scheduling peer to peer meetings and monthly departmental meetings.
- Answer phones, take messages, answer routine questions, transfer calls to all appropriate individuals.
- Trained and mentored a junior employee, providing guidance on daily tasks and professional development
- Assists with interviews when searching for new employees
Insurance verification representative
05.2019 - 03.2020
- Ensure the proper insurance authorizations are processed prior to patient’s appointment
- Contact physicians to obtain authorizations or referrals
- Notified Patients of approved/denied exam as well as respond to inquiries regarding insurance coverage for services and processing of claims
- Communicated with departments about patient status
- Communicated with insurances in a timely manner to send all necessary clinicals
Authorizations coordinator/Insurance verifier
Diagnostic Medical Imaging
08.2017 - 04.2019
- Obtained authorizations and referrals for patient appointments
- Notified Patients of approved/denied exam
- Communicated with departments about patient status
- Communicated with insurances in a timely manner to send all necessary clinicals
Education
Master of Health Administration -
Florida Atlantic University (FAU)
Boca Raton, FL12.2025
Bachelor of Science - Information Technology
Florida International University (FIU)
Miami, FL12.2018
Skills
- Communication
- Teamwork
- Problem solving
- Initiative
- Leadership
- Bilingual in English and Spanish
- Planning & Organizing
- Self-management
- Customer Service
- Applications: MS Office, Epic healthcare software
- Self-motivated, enthusiastic, outgoing, friendly, and oriented
Certification
Lean Six Sigma Green Belt with Electronic Training Solutions, INC. on August 21, 2023
Timeline
Sr. Clinical Program Coordinator
UMHC – Bascom Palmer Eye Institute
03.2020 - Current
Insurance verification representative
05.2019 - 03.2020
Authorizations coordinator/Insurance verifier
Diagnostic Medical Imaging
08.2017 - 04.2019
Receptionist
Bachelor of Science - Information Technology
Florida International University (FIU)
Master of Health Administration -
Florida Atlantic University (FAU)
ORGANIZATIONS/AWARDS:
ACHE (American College of Healthcare Executives), active member