Marivic Amahit
Nashville,TN
Summary
Dynamic hospitality management professional with over 8 years of experience in customer service and leadership roles, consistently excelling in fostering strong team dynamics and enhancing guest satisfaction. Proven expertise in hospitality management and food service drives operational success while ensuring exceptional guest experiences. Recognized for cultivating high-performing teams that deliver outstanding results and elevate service standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager of F&B Outlets
Sheraton Music City
2025.04 - Current
- Developed weekly schedules aligned with forecasted staffing needs, budget constraints, and employee requests.
- Facilitated training for new employees on product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Managed resolution of customer complaints promptly and effectively to uphold service standards.
- Implemented streamlined staff and inventory management practices to support seamless daily operations across multiple outlets.
- Conducted interviews with potential job candidates and provided hiring recommendations to general manager.
- Directed personnel management to ensure optimal staffing levels and reduce overtime costs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw budget management and resource allocation to enhance productivity and profitability.
Restaurant Management Trainee
Grand Hyatt Nashville
2022.08 - 2023.08
- Collaborated with team to complete tasks, demonstrating adaptability and flexibility.
- Ensured high-quality food service, enhancing guest satisfaction and loyalty through attentive service and effective communication.
- Worked closely with team members to streamline operations, fostering a cooperative environment that improved workflow and service speed.
- Engaged in cross-training across departments, acquiring diverse skills that contributed to operational efficiency and team support.
- Collaborated with management team to develop strategic plans aimed at enhancing overall guest experience.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, and maintaining a high level of performance under pressure.
Server
Martin's Bbq Joint
2025.01 - 2025.05
- Serve guests efficiently, ensuring high satisfaction and repeat visits.
- Manage large sections, boosting table turnover and customer flow.
- Handle transactions accurately, maintaining error-free cash handling.
- Collaborate with kitchen staff for timely order delivery.
- Resolve customer issues promptly, enhancing dining experience.
Barista
Embassy Suites Downtown
2023.11 - 2024.12
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Managed daily inventory levels and ensured timely restocking of supplies.
Director of Student Affairs and Services
VMA Global College and Training Centers Inc.
2021.01 - 2022.07
- Facilitated student-administrator communication, enhancing campus life experience.
- Led orientation sessions, improving student understanding of academic expectations.
- Organized campus events, fostering community engagement and learning opportunities.
- Advised leadership on student initiatives, contributing to policy improvements.
- Resolved student conflicts promptly, maintaining a harmonious campus environment.
- Implemented data-driven strategies to streamline student affairs processes, leading to improved operational efficiency.
- Managed student support services, including counseling and academic advising, fostering student success and retention.
- Conducted assessments of student satisfaction and feedback, implementing changes to improve service delivery.
- Coordinated large-scale campus events such as orientation programs, graduation ceremonies, and speaker series that enriched the college experience of all attendees.
- Guided policy development related to student conduct codes in order to maintain a safe learning environment conducive to academic achievement.
Culinary Trainee
Gaylord Texan Resort and Convention Center
2019.07 - 2020.03
- Collaborated with team members to streamline meal preparation processes.
- Assisted in inventory management, ensuring timely restocking of ingredients.
- Prepared and cooked diverse menu items following established recipes and standards.
- Upheld a professional demeanor under pressure, demonstrating resilience and adaptability during busy service times.
- Supported head cook in creating delicious meals through precise execution of recipes.
- Expanded culinary knowledge by attending weekly training sessions and learning from experienced chefs on staff.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Kitchen Laboratory In-Charge / College Instructor
VMA Global College and Training Centers Inc.
2018.03 - 2019.06
- Maintained cleanliness and organization in kitchen laboratory areas. Supported assistants to facilitate efficient operations.
- Performed regular inventory checks to uphold equipment functionality and support kitchen efficiency.
- Developed and implemented comprehensive lesson plans and syllabuses to enhance student learning outcomes.
- Conducted comprehensive evaluations of student performance to support continuous academic growth.
- Engaged with faculty to develop and implement innovative curricula aimed at improving student learning outcomes.
High School Teacher
VMA Global College and Training Centers Inc.
2016.11 - 2018.03
- Delivered comprehensive training in food services, housekeeping, and cookery to equip students with essential practical skills.
- Created detailed lesson plans aimed at fostering effective learning environments for students.
- Fostered communication with parents and staff, building a supportive educational community.
- Prepared classrooms and materials, optimizing learning environments for student engagement.
- Implemented behavior management strategies, maintaining a respectful and productive classroom.
Kitchen Supervisor
VMA Training Center
2016.01 - 2016.10
- Directed kitchen activities to maintain high standards of food quality and cleanliness, optimizing budget management and staff organization.
- Sourced and procured ingredients to design innovative menus and recipes.
- Directed staff in maintaining kitchen organization to uphold sanitation standards and optimize operational efficiency.
- Developed weekly recipes, managing large-scale preparation to ensure consistency and quality.
- Monitored food quality, ensuring adherence to standards, improving customer satisfaction.
- Controlled food costs and managed inventory.
Theme Park Host
Busch Gardens Tampa
2015.03 - 2015.07
- Builds rapport with customers through friendly service, enhancing their experience.
- Coordinated volunteer efforts to enhance park maintenance and community involvement.
- Assisted guests onto rides and found appropriate partners for singletons to maximize ride capacity.
- Kept attraction neat and clean, following company policy and safety guidelines.
- Operated rides to delight guests and contribute to wonderful park experience.
Education
Master of Science - Hospitality Management
La Consolacion College
Bacolod City, Philippines2022-06
Teacher Certificate Program -
STI Westnegros University
Bacolod City, Philippines2017-10
Bachelor of Science - Hotel and Restaurant Management
VMA Global College
Bacolod City, Philippines2015-01
Skills
- Culinary service
- Hospitality operations management
- Proficient in MS Office
- Cash and budget management
- Bartending
- Inventory management
- Collaborative team management
- Customer Service
- Adaptability and flexibility
- Time management
- Task delegation
Certification
- PERSER-DAV2234928
- L2S-FH-000030424014
Timeline
Assistant Manager of F&B Outlets
Sheraton Music City
2025.04 - Current
Server
Martin's Bbq Joint
2025.01 - 2025.05
Barista
Embassy Suites Downtown
2023.11 - 2024.12
Restaurant Management Trainee
Grand Hyatt Nashville
2022.08 - 2023.08
Director of Student Affairs and Services
VMA Global College and Training Centers Inc.
2021.01 - 2022.07
Culinary Trainee
Gaylord Texan Resort and Convention Center
2019.07 - 2020.03
Kitchen Laboratory In-Charge / College Instructor
VMA Global College and Training Centers Inc.
2018.03 - 2019.06
High School Teacher
VMA Global College and Training Centers Inc.
2016.11 - 2018.03
Kitchen Supervisor
VMA Training Center
2016.01 - 2016.10
Theme Park Host
Busch Gardens Tampa
2015.03 - 2015.07
Master of Science - Hospitality Management
La Consolacion College
Teacher Certificate Program -
STI Westnegros University
Bachelor of Science - Hotel and Restaurant Management
VMA Global College
PERSONAL INFORMATION
Age: 33