MARIXSA DE JESUS
Everett
Summary
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients.
Efficient AP/AR Clerk, known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in financial reconciliation, invoice processing, and ledger maintenance. Excel in time management, problem-solving, and communication, ensuring smooth financial operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
AP/AR Clerk
Toyota of Lake City
Seattle
11.2024 - Current
- Processed accounts payable and receivable transactions efficiently.
- Managed vendor invoices and ensured timely payments.
- Reconciled monthly bank statements and account discrepancies.
- Maintained accurate financial records using accounting software.
- Communicated with customers regarding payment inquiries and issues.
- Collaborated with team members to improve workflow processes.
- Participated in special projects as assigned by management team.
- Managed collection calls and emails in a professional manner while adhering to company policies and procedures.
- Resolved invoice discrepancies with customers in a timely manner.
- Reconciled bank statements on a monthly basis to ensure accuracy of account balances.
- Processed and posted customer payments by recording cash, checks, and credit card transactions.
- Assisted with month end close process including preparation of journal entries related to Accounts Receivable activities.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Administrative Assistant
Phillips Law Firm
Woodinville
06.2022 - 09.2024
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Assisted in resolving customer complaints and disputes.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Operated multi-line phone system efficiently while managing high call volume.
- Processed incoming mail and packages accurately and promptly.
- Signed for incoming deliveries and notified employees of packages.
- Managed scheduling and calendar for executives and team members.
- Coordinated office supplies and maintained inventory levels effectively.
- Assisted in document preparation and formatting for meetings and presentations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Receptionist
Toyota of Kirkland
Kirkland
06.2016 - 02.2017
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Maintained accurate records of all incoming calls, messages, and visitors.
Customer Service Representative
Jaco Environmental
Bothell
06.2015 - 12.2015
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Assisted with training and mentoring new team members.
- Assisted customers with product selection by providing detailed information about available products and services.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
Education
High School Diploma -
Sammamish High School
Bellevue, WA06.2015
Edmonds community college
Lynnwood, WASkills
- Telephone skills
- Organization skills
- Customer/Client relations
- Verbal and written communication
- Scheduling appointments
- Scheduling
- Invoice processing
- Bank reconciliation
- Accounting software
- Vendor management
- Payment processing
- Statement reconciliation
- Transaction verification
- Accounts payable
- Accounts receivable
- Mail handling
- Multi-line telephone operation
- Bookkeeping
- Office equipment operations
- Office supply inventory control
- Positive and professional
- Multitasking
- Reliability
- Problem-solving abilities
Languages
Spanish, Fluent
Timeline
AP/AR Clerk
Toyota of Lake City
11.2024 - Current
Administrative Assistant
Phillips Law Firm
06.2022 - 09.2024
Receptionist
Toyota of Kirkland
06.2016 - 02.2017
Customer Service Representative
Jaco Environmental
06.2015 - 12.2015
High School Diploma -
Sammamish High School
Edmonds community college