Mariya Bilooka
Palatine,IL
Summary
Driven professional with a proven track record in customer service and problem-solving, honed as a Customer Service Manager at Deck And Fence LLC. Excelled in reducing customer complaints through effective conflict resolution and teamwork, showcasing exceptional administrative support and organizational proficiency. Demonstrated expertise in research, sales, and maintaining high customer satisfaction, ensuring operational excellence and business growth. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Deck And Fence LLC
03.2023 - Current
- Took ownership of customer issues and followed problems through to resolution.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed communication with construction team and created a work environment focused on teamwork and collaboration.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Front Desk Receptionist
Barrington Orthopedic Specialists
03.2022 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Secretary
Evergreen Builds LLC
12.2017 - 02.2021
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
Financial Director
Schaumburg Christian DayCamp
05.2014 - 08.2016
- Responded to inquiries from callers seeking information.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
Education
No Degree - Nursing
Pensacola Christian College
Pensacola, FLSkills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Conflict resolution techniques
- Exceptional telephone etiquette
- Administrative Support
- Research and due diligence
- Call Monitoring
- Expertise in sales
- Documentation And Reporting
Languages
Russian
Native or Bilingual
Timeline
Customer Service Manager
Deck And Fence LLC
03.2023 - Current
Front Desk Receptionist
Barrington Orthopedic Specialists
03.2022 - 07.2022
Secretary
Evergreen Builds LLC
12.2017 - 02.2021
Financial Director
Schaumburg Christian DayCamp
05.2014 - 08.2016
No Degree - Nursing
Pensacola Christian College
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