Mariyah Santana
Salut Ambiance
Nyack,NY
7
years of professional experience
Professional in field of skincare, equipped to provide exceptional client experiences. Extensive history in performing advanced facial treatments and maintaining high client retention rates. Known for fostering collaborative team environments and adapting to client needs efficiently. Skilled in various skincare techniques and valued for client-focused approach.
Work History
Lead Esthetician
3 Years 5 Months- Led esthetician team in delivering high-quality skincare treatments and services.
- Developed customized skincare plans based on client needs and preferences.
- Implemented new treatment protocols to enhance client satisfaction and retention.
- Monitored inventory levels of skincare products, ensuring availability for services.
- Enhanced operational efficiency through streamlined appointment scheduling and workflow management.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Streamlined appointment scheduling for better time management and increased productivity.
- Educated clients on proper skincare routines, leading to more effective at-home care and better long-term results.
Esthetician & Floor Manager
2 Years- Implemented sanitation protocols to ensure a safe and hygienic treatment environment for clients.
- Collaborated with chiropractic team to integrate esthetic services into overall patient care plans.
- Analyzed client feedback to refine service offerings and improve customer satisfaction rates.
- Sterilized equipment for patient treatments.
- Fostered friendly, warm, and exceptional customer experience.
- Assisted in patient intake, ensuring accurate documentation and efficient workflow.
- Educated patients on treatment plans and post-care instructions to enhance recovery.
- Coordinated appointment schedules, optimizing patient flow and minimizing wait times.
- Supported billing processes by verifying insurance information and processing payments accurately.
- Answered phones to respond to customer questions, provide information and schedule appointments.
Spa Front Desk & Social Media Manager
2 Months- Analyzed performance metrics to refine content strategies and improve audience targeting.
- Collaborated with design and marketing teams to produce compelling visual content tailored for various channels.
- Increased brand awareness by developing and implementing effective social media strategies.
- Increased follower engagement with interactive content and timely responses to comments.
- Cultivated strong corporate image and identity with clear branding.
- Taught in-house employees strategies for successful internal and external communications.
Brow Stylist
2 Years- Created personalized styling suggestions to support customer satisfaction and loyalty.
- Completed detailed client consultations to learn preferences and provide tailored beauty services.
- Managed appointment schedules and adjusted time slots to meet customer demand.
- Mixed pigments and applied correct techniques to achieve desired color results.
- Performed customized brow shaping to support client satisfaction.
- Stayed current on industry trends and best practices in eyebrow artistry.
Education
Licensed Practical Nurse - Nursing
High School Diploma
Licensed Esthetician
Skills
Team leadership
Spa management experience
Appointment scheduling
Sales and upselling
Continuing education
Sanitation and sterilization
Customer service
Multitasking and organization
State licensed esthetician
Timeline
Lead Esthetician
Salut Ambiance
05.2023 - CurrentRead More
Esthetician & Floor Manager
Dr Bruce Numeroff Chiropractic
05.2022 - 05.2024Read More
Spa Front Desk & Social Media Manager
Nush Skin Care Medical Spa
02.2022 - 04.2022Read More
Brow Stylist
Benefit Costemetics
01.2020 - 01.2022Read More
Eastwick College - Ramsey
Licensed Practical Nurse from Nursing
Read More
New Visions Charter Highschool AMS
High School Diploma
Read More
Atelier Estetique of Esthetics
Licensed Esthetician
Read More