Mariyuli Melendez
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Goal-oriented assistant, caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Costumer Service
Escalante Fine Tex-mex
01.2019 - Current
- Daily tracking vehicle's maintenance, millage, cleanliness and ensuring all delivery and caterings meet costumer's needs and expectations.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Assistant Manager and Leasing Agent
Littlepage Booth
01.2021 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Baby Sitter
Self Employed
04.2016 - 05.2017
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children to organize toys, wash hands, and share by leading by example.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Teacher's Assistant
Creciendo Y Aprendiendo
06.2011 - 02.2016
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Reviewed lesson material with students individually or in small groups.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Completed daily reports on attendance and disciplinary performance.
- Set up playroom and childcare areas for safety and cleanliness.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
Education
Master of Arts - Graphic Design
Universidad Catolica Cecilio Acosta
Maracaibo, Venezuela06.2017
Skills
- Managing Multiple Tasks
- Productivity Performance
- Managing Files and Records
- Customer Relationship Management
- Group and Individual Care
- Special Needs Childcare
- Classroom Observation
- Positive Reinforcement Methods
- Outdoor Activities
- Arts, Crafts and Games
- Problem-Solving Techniques
Certification
ESL program by Harris County Adult education division
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Assistant Manager and Leasing Agent
Littlepage Booth
01.2021 - 07.2021
Costumer Service
Escalante Fine Tex-mex
01.2019 - Current
Baby Sitter
Self Employed
04.2016 - 05.2017
Teacher's Assistant
Creciendo Y Aprendiendo
06.2011 - 02.2016
Master of Arts - Graphic Design
Universidad Catolica Cecilio Acosta
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