Mariza Meza
Buckeye,AZ
Summary
Dynamic BA/Tour manager with a proven track record in enhancing customer satisfaction and resolving issues effectively. Known for meticulous planning and exceptional event management skills, consistently exceeding client expectations.
Overview
11
11
years of professional experience
Work History
Tour Manager
Multi Companies
2016.03 - Current
- Maintained detailed records of all aspects of the tours'' planning process to ensure a smooth operation from start to finish.
- Consistently exceeded client expectations by delivering exceptional service, engaging storytelling, and insightful information on each destination visited.
- Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
Field Marketing Team Lead
Multi Companies
2016.01 - Current
- Oversaw the execution of promotional events, coordinating logistics and managing resources effectively.
- Mentored junior staff in best practices for field marketing execution, contributing to professional development and team growth.
- managed inventory, storage unit organization, and BA schedules
Brand Ambassador
Multiple Companies
2015.01 - Current
- Engaged customers through product demonstrations and promotions, enhancing brand visibility.
- Cultivated relationships with consumers to drive brand loyalty and awareness.
- Executed marketing strategies that aligned with company objectives, increasing customer engagement.
- Trained new team members on brand messaging and promotional techniques, fostering a collaborative environment.
- Facilitated promotional events by coordinating logistics and ensuring smooth operations.
Education
Cosmetology License -
Empire Beauty School
Avondale, AZSkills
- Effective problem solving
- Adaptable personality
- Event management experience
- Attention to detail
- Team leadership qualities
- Lead generation
- Floor operations and displays
- Inventory control
- Time management
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tour Manager
Multi Companies
2016.03 - Current
Field Marketing Team Lead
Multi Companies
2016.01 - Current
Brand Ambassador
Multiple Companies
2015.01 - Current
Cosmetology License -
Empire Beauty School