Jacob Martin
IT
Arlington,VA
Summary
US Navy Information Systems Technician 1st class with an active TS/SCI clearance and 10 years experience in a variety of IT fields including Networking, System Administration, Help desk support, Comsec and Technical control. Highly flexible and adaptable IT professional excited to expand my horizon outside of the military.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Network Technician
US Navy, Defense Intelligence Agency
Washington, DC
12.2019 - Current
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Troubleshot hardware and software to determine and rectify network problems.
- Performed tracing and patching operations for copper networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Ran cabling and installed data drops for new node installations.
- Configured, monitored and maintained network port security.
- Dressed and installed fiber cabling and hardware.
Communications Watch Officer, System Administrator
US Navy, USS Ronald Reagan
Yokosuka, Japan
11.2017 - 11.2019
- Ensuring that communications capabilities are accomplished in accordance with the command's mission;
- Ensuring compliance with existing communications directives and monitoring the performance of on-watch personnel and spaces.
- Establishing and maintaining required circuits, and initiating action to restore or bypass failed equipment;
- Maintaining the status board showing pertinent information on all equipment, nets, and circuits in use; and
- Directly supervising all personnel assigned to technical control and transmitter room spaces.
- Created nightly jobs for database backups.
- Performed software installations and upgrades to shipboard systems.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
System Administrator (DCGS-N), Desktop Technician
US Navy, Commander Fight Fleet
Manama, Bahrain
08.2016 - 08.2017
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Patiently walked individuals through basic troubleshooting tasks.
- Provided on-call support for critical issues related to [Software].
- Monitored systems in operation and quickly troubleshoot errors.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Communication Watch Officer, Help Desk Technician
US Navy, Naval Ocean Processing Facilty
Virginia Beach, VA
01.2014 - 03.2016
- Monitored incoming and outgoing traffic, ensuring that all messages, transmitted or received, are handled rapidly and accurately in accordance with existing regulations
- Provided on-call support for critical issues related hardware and network connectivity.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Patiently walked individuals through basic troubleshooting tasks.
- Ensured compliance with existing communications directives and monitoring the performance of on-watch personnel and spaces.
- Provided basic end-user troubleshooting and desktop support.
Education
No Degree - Information Technology
US Navy IT A School
Pensacola Florida 04.2013 - 12.2013
No Degree - Information Technology
US Navy IT System Administrator School
Virginia Beach, VA 04.2016 - 07.2016
No Degree - Information Technology
US Navy IT CANES System Administrator School
San Diego, CA 09.2017 - 10.2017
Skills
Networking Hardware Installation
Desktop Technical Support
Support Ticket System Management
Network Infrastructure Monitoring
Telecommunications equipment
Planning and Coordination
Flexible and Adaptable
Problem Solving
Analytical and Critical Thinking
Leadership
Timeline
Network Technician
US Navy, Defense Intelligence Agency
12.2019 - Current
Communications Watch Officer, System Administrator
US Navy, USS Ronald Reagan
11.2017 - 11.2019
No Degree - Information Technology
US Navy IT CANES System Administrator School
09.2017 - 10.2017
System Administrator (DCGS-N), Desktop Technician
US Navy, Commander Fight Fleet
08.2016 - 08.2017
No Degree - Information Technology
US Navy IT System Administrator School
04.2016 - 07.2016
Communication Watch Officer, Help Desk Technician
US Navy, Naval Ocean Processing Facilty
01.2014 - 03.2016
No Degree - Information Technology
US Navy IT A School
04.2013 - 12.2013