Professional Technology Specialist with expertise in technical support, development and administration. Motivated to develop security tools and infrastructure for businesses, as well as provide technical support.
Overview
24
24
years of professional experience
Work History
Lead Technology Specialist
Lee County School System
07.2000 - Current
Resolved teachers technology issues tactfully and professionally.
Repaired computers
Installed and updated software
Install and repaired hardware on PCs
Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
Logged updates on support tickets to communicate status to users and managers.
Improved customer satisfaction by providing timely and effective technology support.
Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
Self-motivated, with a strong sense of personal responsibility.
Applied effective time management techniques to meet tight deadlines.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Repaired chrome books
Exercised leadership capabilities by successfully motivating and inspiring others.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Identified issues, analyzed information and provided solutions to problems.
Education
Master of Arts - Teaching And Learning With Technolgy
Ashford University
San Diego, CA
08.2010
Bachelor of Science - Technology Management
Troy University
Troy, AL
08.2004
Associate of Arts - Applied Technology
Albany Technical College
Albany, GA
06.2000
Skills
Equipment Configuration
Equipment Maintenance
Network Administration
Staff Supervision
Hardware Installation
Equipment Installation
Equipment Troubleshooting
User Support
Friendly, Positive Attitude
Critical Thinking
Maintaining network security
Timeline
Lead Technology Specialist
Lee County School System
07.2000 - Current
Master of Arts - Teaching And Learning With Technolgy
Ashford University
Bachelor of Science - Technology Management
Troy University
Associate of Arts - Applied Technology
Albany Technical College
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