Marjoere Reyes Todd
2nd Street, Loris,SC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
29
29
years of professional experience
Work History
Branch Manager
Destination Specialists (Cebu) Inc.
Banilad, Cebu City, Philippine
01.2019 - 06.2024
- Led branch operations, ensuring adherence to company policies and regulatory requirements.
- Developed and implemented strategic plans to enhance customer satisfaction and loyalty.
- Mentored and trained staff, fostering a high-performance culture within the branch.
- Streamlined processes to improve operational efficiency and reduce service delivery times.
- Cultivated relationships with key stakeholders to drive business development initiatives.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Operations Manager
Destination Specialists (Cebu) Inc.
Banilad, Cebu City, Philippines
01.2014 - 12.2018
- Streamlined operational workflows, enhancing efficiency across departments.
- Implemented process improvements, reducing turnaround times and increasing service delivery quality.
- Led cross-functional teams to execute strategic initiatives aligned with organizational goals.
- Analyzed performance metrics to identify areas for operational enhancements and cost reductions.
- Streamlined branch operations, enhancing workflow efficiency and reducing processing time.
- Implemented staff training programs, improving team performance and service quality.
- Monitored compliance with company policies, maintaining high standards of operational integrity.
- Developed operational procedures, standardizing practices across the branch for consistency.
- Fostered a collaborative work environment, promoting communication and teamwork among staff members.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Maintained friendly and professional customer interactions.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Consulted customers to boost product sales and services.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Ticketing Manager
Destination Specialists (Cebu) Inc.
Banilad, Cebu City, Philippines
07.2011 - 12.2013
- Managed ticket sales operations, ensuring accurate processing and timely distribution.
- Developed strategic partnerships with key vendors to enhance ticket offerings.
- Oversaw customer service initiatives to improve client satisfaction and retention rates.
- Trained and mentored team members on best practices for ticketing processes and systems.
- Implemented process improvements that streamlined ticketing workflows and reduced errors.
- Conducted regular audits of ticketing systems to ensure compliance with industry standards.
- Worked with marketing and sales department to create and implement upsell opportunities for events.
- Acted as senior management available for customer service inquiries and escalated customer issues.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
Ticketing Supervisor
Destination Specialists (Cebu) Inc.
Banilad, Cebu City, Philippines
03.2007 - 06.2011
- Supervised ticketing operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on ticketing systems and customer service standards.
- Developed process improvements for ticket distribution, enhancing customer satisfaction rates.
- Coordinated schedules and workflows to optimize staffing during peak seasons.
- Implemented training programs for new employees, fostering a culture of continuous improvement.
- Arranged staffing hours for daytime and event shifts to accommodate event needs.
- Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
Ticketing Agent
Destination Specialists (Cebu) Inc.
Banilad, Cebu City, Philippines
06.2006 - 02.2007
- Processed ticket sales and reservations using industry-standard software systems.
- Assisted customers in selecting travel options, enhancing overall satisfaction and experience.
- Coordinated with vendors to ensure accurate flight information and timely updates for clients.
- Developed strategies to streamline ticketing processes, improving efficiency of operations.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Increased repeat business by building rapport with customers and providing exceptional service.
Project Coordinator
Aust - Phils Aluminum Inc.
Gorordo Avenue, Cebu City, Philippines
01.2004 - 12.2005
- Coordinated project timelines and resources to ensure on-time delivery of aluminum products.
- Streamlined communication between departments to enhance collaboration and project efficiency.
- Managed documentation and reporting processes for ongoing projects, ensuring compliance with company standards.
- Assisted in developing project plans, facilitating meetings, and tracking progress against objectives.
- Analyzed project performance data to inform strategic decisions and enhance operational effectiveness.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Maintained database and spreadsheets with accurate inventory and status.
- Led resolution of critical project issues, mitigating risks and preventing significant delays in project milestones.
- Optimized resource allocation across projects, ensuring optimal use of personnel and materials for on-time project completions.
Accounting Clerk
Aut - Phil Aluminum Inc.
Gorordo Avenue, Cebu City, Philippine
08.2001 - 12.2003
- Processed invoices and payments, ensuring accuracy and compliance with company policies.
- Maintained general ledger by recording daily transactions, enhancing financial reporting integrity.
- Reconciled bank statements with internal records to identify discrepancies and improve accuracy.
- Assisted in month-end closing procedures, contributing to timely financial statement preparation.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
Operations Manager
Gothong Ferry Inc.
Pier 10, Mandaue City, Cebu, Philippines
07.1999 - 05.2001
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented quality control systems to boost overall product consistency and reliability.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Cargo Operations Agent
Gothong Cargo Forwarder Cebu Inc.
Pier 4, NRA, Cebu City, Philippines
01.1997 - 04.1998
- Coordinated cargo shipments to ensure timely delivery and compliance with regulations.
- Managed documentation processes for imports and exports, ensuring accuracy and completeness.
- Oversaw loading and unloading operations, optimizing workflow efficiency within cargo handling teams.
- Trained new personnel on standard operating procedures and safety protocols in cargo operations.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround times.
- Collaborated with logistics teams to resolve issues related to cargo delays or discrepancies effectively.
- Evaluated transportation options regularly to select the most cost-effective methods for shipping goods efficiently without compromising quality standards.
- Collaborated with customs officials on import/export regulations compliance, avoiding fines or penalties due to non-compliant shipments.
- Implemented safety protocols within the workplace, reducing accidents and maintaining a safe work environment for all employees.
Management Trainee
Carlos A. Gothong Lines, Inc.
Pier 4, NRA, Cebu City, Philippines
06.1995 - 12.1996
- Gained knowledge of company policies, protocols and processes.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Coordinated with senior management to align departmental goals with overall company objectives, ensuring cohesive efforts towards growth.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Bachelor of Science - Custom Administration
University of Cebu
Cebu City, Philippines10-1994
Associate of Applied Science - Accounting And Finance
Mount Carmel College
Escalante, Negros Occidental, Philippines03-1991
High School Diploma -
Mount Carmel College
Escalante, Negros Occidental, Philippines03-1987
Skills
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Strong team-builder
- Verbal/written communication
- Relationship building and management
- Team player
Timeline
Branch Manager
Destination Specialists (Cebu) Inc.
01.2019 - 06.2024
Operations Manager
Destination Specialists (Cebu) Inc.
01.2014 - 12.2018
Ticketing Manager
Destination Specialists (Cebu) Inc.
07.2011 - 12.2013
Ticketing Supervisor
Destination Specialists (Cebu) Inc.
03.2007 - 06.2011
Ticketing Agent
Destination Specialists (Cebu) Inc.
06.2006 - 02.2007
Project Coordinator
Aust - Phils Aluminum Inc.
01.2004 - 12.2005
Accounting Clerk
Aut - Phil Aluminum Inc.
08.2001 - 12.2003
Operations Manager
Gothong Ferry Inc.
07.1999 - 05.2001
Cargo Operations Agent
Gothong Cargo Forwarder Cebu Inc.
01.1997 - 04.1998
Management Trainee
Carlos A. Gothong Lines, Inc.
06.1995 - 12.1996
Bachelor of Science - Custom Administration
University of Cebu
Associate of Applied Science - Accounting And Finance
Mount Carmel College
High School Diploma -
Mount Carmel College