Marjon Soares
Stephens Real Estate Group
San Leandro,CA
10
years of professional experience
Property management and leasing professional with strong experience in tenant relations, leasing operations, and administrative coordination. Known for improving resident satisfaction, maintaining high occupancy, and supporting efficient property operations.
Work History
Leasing Agent
6 Months- Coordinated resident events to enhance community engagement and satisfaction.
- Managed leasing processes, ensuring compliance with company policies and local regulations.
- Assisted in budget preparation and expense tracking to maintain financial accuracy.
- Developed marketing strategies to attract prospective residents through targeted outreach efforts.
- Collaborated with maintenance teams to address resident concerns promptly and effectively.
Floating Property Manager
1 Year 6 Months- Conducted 10+ weekly property tours, successfully converting prospects into residents.
- Maintained high occupancy rates by managing leads and conducting follow-ups with potential residents.
- Process lease applications, renewals, and compliance documentation.
- Resolved resident concerns, enhancing retention and satisfaction among current residents.
- Support marketing and outreach campaigns.
- Respond to resident concerns, enforce lease rules consistently, and document incidents and communications.
- Coordinate move-ins, move-outs, unit inspections, and security-deposit processing.
- Prepare for management reviews, file audits, agency inspections, and physical inspections, correcting findings promptly.
- Monitor vacant units, work orders, preventive maintenance, and unit turnover to support occupancy and property standards.
- Follow Fair Housing, Section 504, VAWA, reasonable-accommodation, and reasonable-modification requirements.
- Prepare occupancy, compliance, financial, and operational reports for ownership, management, investors, and regulatory agencies.
- Protect confidential resident information and maintain complete, audit-ready records.
- Train and supervise onsite staff, depending on the position, and ensure policies are applied accurately and consistently.
Community Manager
2 Years- Manage daily property operations, including leasing, resident relations, maintenance coordination, and vendor oversight.
- Process applications and determine eligibility using household income, assets, student status, and program requirements.
- Complete annual and interim recertifications, verify household information, and maintain accurate tenant files.
- Ensure HUD and LIHTC compliance, including rent limits, income limits, utility allowances, occupancy rules, and required notices.
- Conduct applicant interviews and obtain third-party income, asset, employment, and benefit verifications.
- Prepare and review leases, addenda, income certifications, and HUD forms, including tenant data submitted through required systems.
- Maintain waiting lists and marketing records in accordance with the property's Tenant Selection Plan and fair housing requirements.
- Collect rent, post payments, monitor delinquencies, and coordinate repayment agreements or legal action when necessary.
Store Manager
2 Years 1 Month- Process applications and determine eligibility using household income, assets, student status, and program requirements.
- Complete annual and interim recertifications, verify household information, and maintain accurate tenant files.
- Conduct applicant interviews and obtain third-party income, asset, employment, and benefit verifications.
- Led team to exceed sales goals consistently.
- Developed inventory and merchandising strategies to optimize product placement and sales.
- Provided exceptional customer service and team leadership to foster a positive shopping experience.
- Oversaw payroll processing and daily operations to ensure smooth employee management.
Office Manager
1 Year 6 Months- Coordinated daily operations and vendor relationships to ensure seamless workflow.
- Streamlined administrative processes to enhance efficiency and reduce redundancies.
- Managed client communications and scheduling to optimize service delivery.
- Supervised and trained staff.
Assistant Front Desk Manager
4 Years 4 Months- Managed reservations, cancellations, and room assignments to ensure seamless guest experiences.
- Managed check-in/check-out in a high-volume hotel environment.
- Addressed guest concerns promptly and courteously to enhance satisfaction.
- Processed payments and verified billing details.
- Presented room upgrade options to guests during check-in and services, contributing to increased hotel revenue.
- Provided information on amenities and local attractions.
Education
High School Diploma
Skills
Leasing & Sales
Property Management
Rent Collection
Marketing
Conflict Resolution
Tenant Relations
Property Operations
Yardi / AppFolio / OneSite / RealPage
Administrative Support
Critical thinking
Verbal communication
Organization and time management
Attention to detail
Flexible and adaptable
Multitasking
Timeline
Leasing Agent
JWS for Cushman & Wakefield
03.2026 - CurrentRead More
Floating Property Manager
Stephens Real Estate Group
03.2025 - CurrentRead More
Community Manager
Bonita House
02.2023 - 02.2025Read More
Store Manager
Cotton On Kids
01.2021 - 02.2023Read More
Office Manager
Teltos Quartz Stone
07.2019 - 01.2021Read More
Assistant Front Desk Manager
The Beresford
08.2016 - 12.2020Read More
Hayward High School
High School Diploma
Read More