Marjonia Ellis
FORT PIERCE,FL
Summary
Dedicated professional with strong customer support skills in both healthcare and call center environments. Experienced in data entry, patient observation, and problem resolution, contributing to enhanced patient care and efficient workflows.
Overview
4
4
years of professional experience
Work History
PCT
HCA St. Lucie Medical Center
Port St. Lucie
03.2023 - Current
- Assisted nursing staff with patient care tasks, ensuring comfort and safety of patients.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Maintained cleanliness and organization of patient rooms, enhancing overall patient experience.
- Supported patient mobility through safe transfer techniques and use of assistive devices.
- Documented patient information accurately in electronic health records, ensuring compliance with protocols.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Call Center Representative
OMNI Tax Help
Vero Beach, FL
07.2022 - 03.2023
- Managed approximately 30-45 high-volume inbound and outbound calls assisting clients with tax-related questions, account verification, and documentation requirements.
- Collected and verified sensitive personal and financial information to ensure accurate account records and regulatory compliance.
- Explained fees, balances, and payment responsibilities to clients and processed payments when applicable.
- Updated and maintained client records in internal database systems, ensuring accuracy and completeness of documentation.
- Followed strict compliance guidelines and confidentiality standards when handling financial and personal data.
- Resolved client concerns and escalated complex issues to the appropriate departments when necessary.
- Used reference guides and internal resources to provide accurate information and solutions to customer inquiries.
- Met daily performance metrics, including call volume, quality standards, and response time requirements.
- Assisted clients in completing required forms and questionnaires to ensure proper account processing.
Education
High School Diploma -
Vero Beach High School
Vero Beach, FL05-2027
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Product knowledge
- Account updating
- Vital signs monitoring
- Patient observation
Timeline
PCT
HCA St. Lucie Medical Center
03.2023 - Current
Call Center Representative
OMNI Tax Help
07.2022 - 03.2023
High School Diploma -
Vero Beach High School